More jobs:
ServiceNow Technical Lead
Job in
Reston, Fairfax County, Virginia, 22090, USA
Listed on 2026-09-09
Listing for:
KPG99 INC
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
IT Project Manager, IT Specialist, IT Business Analyst
Job Description & How to Apply Below
- Strong hands-on experience leading Service Now implementations and enhancements across ITSM and CMDB (data model, discovery/alignment, service mapping fundamentals).
- Service Now technical leadership: platform standards, application scope strategy, update sets/app repo, code review, and release governance.
- Strong scripting and configuration skills (Business Rules, Script Includes, Client Scripts, Flow Designer/Workflow) with performance-aware design.
- Integration experience (REST/SOAP, integration patterns, authentication, error handling); familiarity with MID Server and enterprise integrations is a plus.
- Experience with Service Now upgrade planning, impact assessment, testing strategy, and deployment best practices.
- Functional understanding of telecom domain concepts (OSS/BSS, order management/orchestration, fulfillment, billing) to translate business needs into platform solutions.
- Strong stakeholder management, documentation, and communication skills; able to lead workshops and drive decisions.
- Certifications:
CSA, CAD (preferred); CIS-EM or other CIS (good-to-have). - Lead end-to-end delivery for Service Now initiatives: requirements discovery, solution design, configuration/development, testing, and deployment.
- Own platform technical design decisions and ensure adherence to Service Now best practices, security (ACLs), and performance standards.
- Design and govern integrations and data flows; ensure robust error handling, monitoring hooks, and documentation.
- Plan and execute upgrades/patches: impact analysis, regression testing coordination, release readiness, and change governance.
- Mentor developers/admins, perform technical reviews, and drive reusable patterns, automation, and platform hygiene.
- Partner with operations to ensure smooth production releases and ongoing platform health (basic monitoring/alerts and continuous improvement).
- Generic Managerial Skills (if any)
- Own and drive incident communications with cross-functional stakeholders (business, operations, engineering).
- Coordinate across onshore/offshore teams and vendors to restore service quickly and safely.
- Strong prioritization, decision-making under pressure, and continuous-improvement mindset. Bachelor’s degree in computer science/engineering/information systems or similar technical area
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