Corporate IT Manager

Position:

Corporate IT Manager

Location:

Hybrid - Reston, VA

Terms:

Full Time

Clearance:
None Required

Travel: 0–10%

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good.

RIVA’s culture is built on four core values:
Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, you will have the opportunity to grow your skills, contribute ideas, and make an impact from day one—all while supporting missions that matter.

The Senior Manager, Corporate IT leads RIVA's internal Corporate IT organization and is responsible for the strategy, administration, security, and day-to-day operation of the company's enterprise technology ecosystem. This role supports business operations by ensuring secure, efficient, and compliant technology services across the organization.

RIVA is seeking a proactive, hands-on Manager, Corporate IT to keep the company and its employees running every day. Reporting to the Director of Corporate Operations, this role owns the day-to-day administration, support, security, and continuous improvement of RIVA's Corporate IT environment, ensuring a secure, reliable, and compliant technology environment that supports the business.

This is a hands-on role that combines day-to-day technical administration with operational ownership, continuous improvement, and cross-functional partnership. The ideal candidate stays ahead of issues rather than waiting for them to arise, addressing problems before they disrupt the business, and responds quickly and pleasantly whenever employees need help. Approachable, helpful, and easy to work with, they stay close to technology, configuring, troubleshooting, documenting, and improving the systems the workforce depends on, while leveraging RIVA's existing platforms to their fullest capabilities before adding new ones.

They look for ways to automate repetitive work and apply AI where it helps, and they bring a creative, resourceful approach to solving problems with the tools at hand.

The role centers on maintaining a secure, audit-ready Microsoft environment, managing endpoints and user access across their full lifecycle, writing and maintaining clear documentation, running small to medium projects, and partnering with stakeholders across the business to meet real operational needs.

Proactive IT Operations & End-User Support

• Ensure the reliability, availability, and performance of corporate systems, devices, and services to keep employees productive.
• Proactively monitor system health, identify root causes of recurring issues, and resolve problems before they impact the business.
• Deliver responsive, high-quality technical support, serving as the escalation point for complex issues involving endpoints, identity, collaboration platforms, and connectivity.
• Maintain a knowledge base and self-service resources to improve issue resolution and user adoption.

Help Desk & Ticket Management

• Own the corporate help desk, managing the ticket lifecycle from intake and prioritization through…