IT Governance and Service Management; PMO) Supporting TSA TOMCAT

Position: IT Governance and Service Management (PMO) Opportunity Supporting TSA TOMCAT
** Description*
* Leidos is seeking highly qualified professionals to support the  
** TSA TOMCAT Program** . We are especially interested in connecting with  
** current incumbent personnel supporting this mission
** who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos.

** Positions Summary*
* The IT Governance & Service Management (PMO) position provides centralized governance, service management oversight, performance management, risk management, and program-control support across the TOMCAT environment. The position ensures that IT service delivery remains aligned with TSA requirements, contract objectives, ITIL-aligned processes, SLA commitments, operational priorities, and continuous-improvement objectives.

The position serves as a central coordination point among program management, service owners, technical teams, cybersecurity, quality assurance, stakeholders, and TSA leadership. The role provides management visibility into service performance, risks, issues, dependencies, corrective actions, and improvement initiatives.

** Work Location*
* Remote, with onsite presence as required by program leadership.

** Essential Duties*
* + Establish and maintain IT governance processes, procedures, reporting mechanisms, and management controls supporting TOMCAT service delivery.

+ Monitor SLA performance, operational metrics, service trends, and performance objectives across service areas.

+ Coordinate recurring governance forums, operational reviews, PMRs, working groups, and stakeholder meetings.

+ Maintain risk, issue, opportunity, dependency, and corrective-action registers and coordinate mitigation activities.

+ Track commitments, milestones, dependencies, deliverables, staffing considerations, and performance across assigned work streams.

+ Develop executive dashboards, management reports, status briefings, and performance reporting.

+ Analyze operational data to identify service risks, recurring issues, performance trends, and improvement opportunities.

+ Coordinate corrective actions across PMO, service delivery, cybersecurity, engineering, quality, and other functional teams.

+ Support audit readiness, compliance reviews, quality assurance, and maintenance of supporting evidence.

+ Ensure accurate information is maintained within approved systems of record.

+ Coordinate governance activities across ITSM/ITOM, enterprise infrastructure, cybersecurity, critical incident management, project management, and other TOMCAT service areas.

+ Support transition, operational readiness, stabilization, and continual-improvement activities.

** Required Qualifications*
* + Requires a BA degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience. In lieu of degree, additional experience may be required.

+ Ability to obtain and maintain TSA Suitability

+ Ability to obtain and maintain Public Trust security clearance

+ Experience supporting IT governance, PMO, IT service management, program management, or performance-management functions in an enterprise or federal IT environment.

+

Experience with ITIL-aligned service management and governance processes.

+ Experience managing risks, issues, dependencies, corrective actions, and performance reporting.

+ Strong analytical, communication, documentation, organizational, and facilitation skills.

+ Ability to coordinate across technical, management, government, and contractor stakeholders.

+ Ability to support mission-critical operations and competing priorities.

+ ITIL 4 Foundation.

+ PMP or equivalent program-management certification preferred.

** Preferred Qualifications*
* + TSA, DHS, or other federal IT experience.

+

Experience with Service Now and enterprise ITSM/ITOM environments.

+

Experience with SLA management, PMRs, executive dashboards, and operational performance reporting.

+ PMP, ITIL 4, PMI-RMP, or comparable certification.

** Important Compensation Information*
* ** Please disregard the salary range displayed on this evergreen posting as representative of all TSA TOMCAT opportunities.
** This posting is intended to identify candidates across multiple functional areas and experience levels and, therefore, the displayed range may not reflect the compensation associated with an individual position.

Compensation for specific opportunities will be determined based on the position for which an individual is considered or hired and may vary based on factors including experience level, skills, certifications,…