Value and Performance Management Lead

Job Title:

Value and Performance Management Lead

Job Category:
Project and Program Management

Time Type:
Full time

Minimum Clearance Required to Start:
Secret

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Local

* * *

CACI is seeking a Senior Value & Performance Management Lead for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach.

Join us to make a meaningful impact on a program of national importance.

• Develops, submits, and presents regular status reports using provided templates, maintaining meeting minutes and tracking action items to provide updates to stakeholders.
• Prepares and submits weekly reports, conducts meetings with stakeholders, and coordinates risk and issue resolution.
• Delivers comprehensive reports summarizing long-distance travel, ensuring compliance with requirements.
• Directs the development of integrated dashboard solutions providing high-level visibility into enterprise environment health.
• Develops, submits, and maintains spend plans as living documents, providing detailed projections of contract spending.
• Ensures new services or modifications are prepared for operational support before launch, collaborating with stakeholders.
• Develops and implements performance management and customer experience programs to measure service quality and operational effectiveness.
• Reviews and updates performance metrics for identified services, specifying measurable metrics and reporting requirements.
• Implements methodologies to support continuous improvement cycles within operations using performance data and customer feedback.
• Applies comprehensive knowledge across key tasks, plans and leads major technical assignments, and functions as a technical expert across multiple project assignments; may supervise others.

• BA/BS + 8 years of relevant experience; equivalencies considered
• Active Secret clearance
• Demonstrated experience leading performance management, service measurement, and value realization activities within large-scale IT or service delivery environments
• Experience developing and managing KPIs, SLAs, SLOs, performance metrics, and measurement frameworks aligned with contractual, operational, and organizational objectives
• Demonstrated experience developing executive dashboards, scorecards, trend analyses, and performance reports that translate complex operational data into actionable insights for leadership
• Experience analyzing service performance, financial/spend, operational, and customer experience data to identify trends, performance gaps, risks, and improvement opportunities
• Experience developing and maintaining spend plans, forecasts, performance projections, and supporting analyses to inform program planning and decision-making
• Demonstrated experience implementing continuous improvement methodologies and using performance data and customer feedback to drive measurable improvements in service delivery
• Experience supporting operational readiness and service transition activities, ensuring new or modified services meet defined performance and support requirements prior to deployment
• Experience with IT Service Management (ITSM) tools and methodologies, including leveraging ITSM data for performance measurement, reporting, and service improvement

• Prior experience supporting federal agencies, especially the Department of State
• Experience supporting large-scale, geographically dispersed or global enterprise IT environments
• Experience with Service Now reporting/Performance Analytics, Power BI, Tableau, or comparable enterprise analytics and visualization platforms
• ITIL, PMP, Lean Six Sigma, data analytics, or related professional certification

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every…