Customer Experience Program Manager - CTJ - TS​/SCI

Customer Experience Program Manager

Microsoft has an exciting opportunity for a Customer Experience Program Manager in the Customer Advocacy and Engineering (CAE) team within the Microsoft Specialized Cloud organization. This team is responsible for customer deployments within air-gapped environments. In this role, you will have the opportunity to work with engineers who enable a broad set of Azure services to be consumed by internal and external customers in highly secured and regulated industries.

As a Customer Experience Program Manager, you will serve as a trusted advisor for strategic customers operating mission-critical workloads. You will partner closely with engineering, product, support, and field teams to drive customer success, accelerate adoption, resolve complex technical challenges, and manage high-priority escalations. The successful candidate combines demonstrated technical acumen, customer obsession, and cross-functional leadership to translate customer needs into actionable engineering priorities and deliver meaningful customer and business outcomes.

At Microsoft, our mission—to empower every person and every organization on the planet to achieve more—guides how we partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, we innovate responsibly and measure success by shared progress—people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what's next for everyone.

• Drive and effectively manage strategic and complex projects with executive visibility and critical dependencies across a variety of cross functional teams.
• Interface with customers and/or internal stakeholders to gain necessary information to align project timelines, provide updates, and adapt plans to changing goals.
• Communicate effectively to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the project, issues, blockers, successes, and impact to drive adoption and realize value.
• Manage engineering projects through Azure Dev Ops (ADO) or like engineering services tool, focused on prioritization, planning, scheduling, risk management, quality control and effective and efficient decision making for customer projects.
• Understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions
• Develop a deep understanding of how internal and external customers use Azure to drive adoption and refine and iterate program processes, tools, and strategies based on data and feedback.
• Be Voice of Customer to share insights and leading practices and partner with engineering, compliance, commerce, legal, and other Microsoft teams to gather feedback and translate customer demand signals into platform priorities to improve or unblock Azure solutions.
• Embody our culture and values

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

Other Requirements

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• The successful candidate must have an active U.S. Government Top Secret/SCI Security Clearance. Ability to meet Microsoft, customer and/or government…