Process Improvement Manager

gategroup is the global leader in airline catering, retail-on-board, and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.

We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative, and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment.

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The Process Owner – IDS supports the Senior Process Owner by managing day to day development, maintenance, deployment, and improvement of IDS processes at the regional level. This role focuses on operational requirement gathering, process documentation, training, performance tracking, and supporting units through IDS deployment and optimization.

The Process Owner ensures correct execution of IDS standards, material flow rules, delivery schedules, receiving practices, and traceability controls per the IDS Core Process document.

• $90,000- $95,000/Per Year
• This position is eligible for incentive pay of 10% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.
• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts

Maintain IDS SOPs, route maps, pick drop return point documentation, and delivery schedules.

Update IDS documentation in alignment with global standards and Senior Process Owner guidance.

Support units in designing IDS material flows tailored to their layout, volumes, and constraints.

Help local teams set PAR levels, delivery frequencies, and goods receiving routines.

Deliver training sessions and support new process rollouts.

Ensure units correctly apply receiving processes, material requisition flows, and PAR level replenishment.

Support implementation of FIFO/FEFO rules and food safety practices in internal delivery.

Assist units in implementing traceability tools and data capture procedures.

Capture operational requirements and support BRD development for IDS related system enhancements.

Coordinate testing, validation, and rollout of receiving, inventory, and IDS digital tools.

Provide user support and collect feedback for continuous improvement.

Assist in initiatives to improve inventory accuracy, reduce waste, and optimize material flow.

Support pilots, data collection, route performance analysis, and root-cause reviews.

Track IDS KPIs and support units in understanding performance.

Conduct compliance checks and document findings for corrective action (IFBL).

• Support creation of dashboards or reporting tools that visualize IDS performance

• Bachelor's degree in Business, Engineering, Operations, or related field.

• At least 3 years in operations, supply chain, inventory, or internal logistics.
• Understanding of material flow, receiving, inventory control, or warehouse operations.
• Experience writing SOPs, process flows, or technical instructions.

• Excellent written and verbal English communication skills.
• Strong executive presence with the ability to communicate complex operational information clearly to senior leadership.
• Demonstrated ability to influence, facilitate, and build alignment across global, regional, and local stakeholders.
• Strong presentation, training, coaching, and workshop-facilitation skills.
• Abi…