Fulfillment Manager

In this role, you will lead the eCommerce team that provides incredible knowledge-based service, makes meals and party planning easy, and accurately and efficiently fulfills eCommerce orders containing a variety of our great-tasting products. Partnering with various departments around the store, you will ensure efficient eCommerce operations and seamless and positive pickup and delivery experiences for our customers.

• Manage and develop a team of employees, engage in meaningful conversations, build trusted relationships, and provide the resources, feedback, and development opportunities they need to be successful.

• Foster incredible knowledge-based service by creating excitement around new programs, meal and party planning solutions and products, identifying and implementing ways to build positive customer relationships and improving the shopping experience.

• Manage all department operations including efficiency, ordering, inventory, handling product or vendor related concerns, ensuring sales, contribution, diversity, development, and retention goals are met and using financial analysis, experience and knowledge to make decisions that increase profitability and control expenses.

• Ensure the freshest, highest quality products are available, use knowledge of product, benchmarking and trends to collaborate with other departments to align with merchandising standards, seasonal plans, company priorities.

• Ensure the team properly uses equipment and handles products, keeps accurate logs, follows department job aids, food safety, human safety, 5S guidelines, and complies with Wegmans Policies, federal and state laws.

• Educate customers and employees about eCommerce products and services that include grocery, meal and party planning solutions.

• Oversee total department operations, ensuring internal programs are executed, important information is communicated, expenses are controlled and resources are appropriately allocated.

• Maintain consistency of operations; champion eCommerce business, troubleshoot and resolve concerns; build relationships throughout the store; effectively communicate goals and expectations.

• 2 or more years of experience interviewing, performance management, employee development and managing financials.

• Passion for food and people; enthusiasm and knowledge for relevant products and services.

• Systems aptitude; familiarity and comfortability with technology (web, mobile, etc.).

• Experience overseeing the daily operations of a large team and/or a multi-area department.

• Experience with a fulfillment operations.

• Ability to quickly learn and adapt to new situations and subject matters.

Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.

* Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.

Work Environment:
The physical demands of this work are classified as medium with some light effort tasks. Work includes standing, sitting, and walking for up to 4 hours without a break, repetitive hand and arm movement, frequent handwriting and use of personal computer and telephone, lifting and moving of finished orders along with continuous interaction with customers and coworkers in a fast-paced environment.

The average weight range of items lifted is 5 – 20 pounds with a maximum weight lifted of 45 pounds occasionally. Upper extremity repetition is moderate and trunk movement involves moderate twisting, bending, and pivoting. May be exposed to various allergens (things that may cause an allergic reaction). The work environment is indoors and involves exposure to cold (33 – 55 degrees) and freezing (-20 – 20 degrees) temperatures.

Basic tools and equipment used include computer, telephone, and utility cart. Experience with a fulfillment operation (Meals 2GO, Catering, and/or Cart to Curb);
Experience overseeing the daily operations of a large team and/or a multi-area department;
Collective internal and/or external managerial/supervisory experience living our values and achieving results in our 5 measures, including interviewing, selection, performance management, employee development and managing financials;
Experience in a variety of departments.