Community Manager; HUD-Affordable Housing

Community Manager (HUD-Affordable Housing)

The Community Manager’s primary responsibility is to serve as the point of contact for the managing property and stakeholders, provide leadership and direct supervision of the staff, deliver superb customer service, and manage all aspects of the apartment community operations under their portfolio. The role includes implementing the annual business plan for the property and ensuring excellence in financial management, maximizing occupancy levels, maintaining community values, ensuring compliance, and overseeing staff and vendor relationships.

The manager must also ensure that the property environment reflects the company’s philosophy.

• Manage property and staff ensuring compliance with Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies, and Safety Management programs.
• Assist with file audits, HUD management and occupancy reviews, and Inspire inspections.
• Administer HUD recertifications and supervise all aspects of monitoring agency compliance, including proper recertification, interim procedures, and coordinate annual unit inspections.
• Oversee the day‑to‑day outreach, sales, and customer service efforts to meet and exceed performance targets.
• Evaluate current market conditions and competition.
• Increase revenue while maintaining controllable expenses, including revenue collections and delinquency control.
• Provide customer service to residents, resolve any issues that may arise, and ensure maintenance completes service requests.
• Ensure that all property reporting is completed in a timely manner, such as financial and marketing reports.
• Operate within budget and purchasing guidelines.
• Maintain curb appeal by walking and inspecting property and vacant units.
• Ensure company policies and procedures are met.
• Attend court proceedings, as necessary.
• Coordinate and lead staff meetings, as necessary.
• Supervise, review, evaluate, and counsel employees in conjunction with the directives of the area.
• Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities, and events.
• Prepare reports of all operational financial data for the Regional Property Manager, Property Staff Accounts, and other corporate departments, as requested.
• Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the team.

• Previous Property Management Experience.
• Working knowledge of compliance experience with PB Section 8.
• Professional certification: COS or CPO.
• Two years of supervisory experience.
• Computer proficiency and knowledge of Microsoft Office Suite.
• Demonstrated leadership ability and proven track record of success with the leasing process.
• Must be able to walk apartments and grounds, including steps and climbing stairs.
• Excellent verbal and written communication skills with the ability to interact with residents and customers in a professional manner.
• Strong financial analysis, budgeting, and P&L management skills.
• Working knowledge of applicable Landlord‑Tenant Laws, Fair Housing mandates, and other legal issues affecting property management.
• Experience with unit and common area renovations.
• Possess proven financial and accounting expertise.
• Excellent and premier customer service orientation.
• Accounts receivable and collections experience is mandatory.
• Attention to detail and ability to work independently on assignments.
• Proficient in Word, Excel, Outlook, and Yardi Property Management Software.

High school diploma or GED. Must be able to accurately perform intermediate mathematical functions and understand all on‑site resident management software functions.

A minimum of three years of experience in affordable residential property management and lease‑up.

The position requires working any of the seven days of the week, 52 weeks of the year. Individuals must be able to maintain scheduled hours consistently, work overtime when requested, and be on‑call as needed. Travel may be required to attend owner gatherings in the local area or another state, and to…