Customer Success Manager; Account Management

Job Title

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe.

• Manages the customer relation by being the primary point of contact for the customer
• Seeks proactively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
• Leads and supports the program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
• Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
• Ensures compliance with customer requirements
• Organizes and plans the work according to Program Management System process
• Performs the tollgates reviews
• Monitors the KPIs of the Program
• Takes care of risk management
• Identifies issues or risks in collaboration with the technical project managers
• Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management
• Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts
• Manages contracts management
• Reinforces and ensures adherence to contract terms and conditions
• Leads autonomously programs within the assigned perimeter with targets to constantly improve sales and financial performance

• Master's degree from a business school, university, or engineering school specializing in electronics or IT
• Previous experience in program management with international clients (5 to 10 years) with experience in electronics or services
• Autonomous, enthusiastic, and proactive
• Agility and ability to communicate in a matrix/multi-country environment
• Customer focus and experience in international contract management