Programme Manager

Overview

The Apex Group was established in Bermuda in 2003 and is one of the world’s largest fund administration and middle office solutions providers. Our business reaches globally, services locally and provides cross-jurisdictional capabilities to clients. We emphasise delivering value through a dedicated team across offices worldwide.

At Apex Group, we focus on empowering employees, developing unique skills, and supporting career growth. We aim to enable you to be at the top of your game while turning big ideas into industry-changing realities.

Functional

Title:

Programme Manager

Department: Change Management

Employment Type: Permanent

About Apex

Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider with 50 offices worldwide and 12,000 employees following announced acquisitions. Apex delivers services to asset managers, capital markets, private clients and family offices.

The group offers a broad range of services including fund services, digital onboarding and bank accounts, depositary, custody and super Man Co services, business services including HR and Payroll, and ESG Ratings and Advisory for private companies. Apex seeks bright, articulate, and numerate employees who are prepared to innovate and work hard.

Every employee contributes to Apex’s growth, with the global platform enabling career development across paths and specialisms.

We are looking for a Programme Manager to join the Change Management function, reporting to the relevant Portfolio Lead / Head of Practice.

Role focus: end-to-end delivery of client-facing, complex programmes of work. This includes onboarding new clients or transitioning funds administration services from existing providers, remediation projects, onboarding to extended Apex services, or service enhancements. You will translate senior-level intent into executable plans, maintain delivery grip, build client confidence, and ensure outcomes meet agreed objectives.

Accountability: Manage the programme or multiple work streams within a programme under a Programme Director, defining and controlling projects/work streams, coordinating delivery teams, managing dependencies and risks, and providing clear reporting to senior stakeholders. The role requires comfort with pace, pragmatic decision-making, and applying governance proportional to the need.

The practice team is located across UK (London), Ireland (Dublin), Bulgaria (Sofia), South Africa (Cape Town) and India (Pune, Mumbai, Bangalore). Apex operates a 5-day office working policy.

• Own the end-to-end delivery of one or more complex programmes, ensuring outcomes align with scope, time and cost parameters.
• Translate high-level objectives into clear delivery plans with defined milestones, dependencies, risks and ownership.
• Lead and coordinate multiple project managers and workstream leads, providing direction, challenge and support.
• Maintain clear oversight of programme status, risks, issues and dependencies, escalating early where required.
• Act as the primary point of contact for senior stakeholders, providing clear updates on progress and delivery confidence.
• Act as the primary point of contact for large Corporate Clients, providing clear updates on progress and delivery confidence.
• Apply appropriate delivery methodologies (waterfall, agile or hybrid), using pragmatism rather than rigid adherence to frameworks.
• Ensure programme governance is proportionate and supports delivery.
• Manage programme-level resourcing, addressing capacity constraints and skill gaps with Practice and Portfolio Leads.
• Drive resolution of delivery blockers, coordinating across technology, operations, risk, compliance and business teams as needed.
• Capture and apply lessons learned to improve future delivery.

• Exceptional stakeholder management skills with the confidence to engage, challenge and influence at senior levels.
• Experience in the Asset Servicing/Management sector of Financial Services; familiar with typical operating models in this space.
• Proven experience delivering complex programmes spanning multiple projects and stakeholders.
• Strong…