Program Manager

About the Role

We are looking for a hybrid Program Manager who lives at the intersection of traditional program delivery, AI operationalization, and Agile coaching. This highly collaborative, hands‑on role will act as a change agent across our engineering, product, and design org.

One week you may be managing high‑level cross‑functional timelines; the next, you’ll embed directly into a development team to help them smoothly adopt new delivery workflows and tighten their Scrum practices. The role is all about strategic execution and ensuring the product development engine runs smoothly.

A massive part of your initial impact will involve leading our migration away from legacy knowledge bases into modern, AI‑optimized documentation hubs. You will architect our documentation so internal AI agents and LLM orchestration tools can pull flawless context from it, now and in the future. You’ll also have the opportunity to redesign our product analytics usage in Pendo and ensure we’re maximizing the tools available to our customers.

• Lead end‑to‑end migration and architectural overhaul of our user‑facing documentation from legacy platforms to modern, developer‑friendly documentation hubs.
• Architect technical documentation to be optimized for semantic search and Retrieval‑Augmented Generation, ensuring internal and external AI agents pull flawless, highly accurate context.
• Redesign our product analytics and in‑product guide implementation to deploy impactful, context‑aware in‑product guides and walkthroughs that maximize immediate value and self‑service help for our users.

• Audit, declutter, and structurally organize our sprawling internal Confluence space across Product, Design, and Engineering, establishing strict governance, fresh templates, and self‑updating best practices.
• Embed directly into engineering and product squads as a hands‑on coach to audit and optimize their adherence to agile practices, helping them tighten their SDLC delivery loops.
• Champion our product delivery infrastructure, ensuring teams maintain an aggressive, highly transparent, and organized feature pipeline.
• Proactively hunt down and eliminate legacy, bureaucratic processes. Design lightweight, high‑velocity playbooks that keep cross‑functional teams executing at AI speed.
• Own the operational drumbeat of the department by planning, coordinating, and executing high‑impact R&D All‑Hands meetings and leadership off‑sites.

• Leverage product analytics and internal telemetry to build robust analytical frameworks that track feature adoption, user drop‑off points, and overall platform health.
• Apply the 5 Whys methodology to product usage data, digging past surface‑level metrics to deliver deep behavioral insights that product managers can immediately turn into actionable feature optimizations.
• Track team delivery velocity and execution health, stepping in to help teams manage risks and raise flags early if a critical launch timeline is jeopardized.

• Build and run a tight, predictable communication rhythm between R&D and Go‑To‑Market teams to ensure total company alignment on upcoming releases.
• Work cross‑functionally to ensure GTM teams can seamlessly leverage our customer‑facing help tools, making it effortless for support and customer success to unblock users and scale adoption.

• Drive high‑visibility, cross‑functional R&D programs, ruthlessly managing complex, cross‑team timelines, resource bottlenecks, and technical dependencies.
• Coordinate the operational readiness for big product initiatives, ensuring Product, Design, Engineering, and Ops are completely lockstep as new capabilities transition from early versions to live, enterprise‑ready production.
• Bring a high‑agency, “get‑it‑done” mentality to massive initiatives, eliminating administrative drag and steering critical corporate priorities across the finish line.

Across all five pillars, you will build and maintain lightweight AI automation workflows that…