Enterprise Account Manager, Business

Job Summary

Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid‑market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives.

• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
• Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate.
• Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
• Manage the cultivation, execution and delivery of sales and services to local and regional accounts in the Enterprise and mid‑market segment.
• Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
• Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C‑level and Executive level personnel.
• Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular attendance and be available for nights, weekends, variable schedule(s) and overtime as necessary.
• Perform other duties and responsibilities as assigned.

• Account Management
• Customer Experience (CX)
• Customer Relationships
• Relationship Management

Primary

Location:

Pay Range: $67,699.31 – $. Job can be performed in Maryland with Pay Range: $58,868.97 – $. Targeted Commission: $30,000.00. Base pay is part of Total Rewards; most sales positions eligible for commission under applicable plan and non‑sales positions eligible for bonus.

Comcast provides best‑in‑class benefits to eligible employees, including options and expert guidance to support physical, financial and emotional needs.

Bachelor's Degree preferred. Relevant work experience: 5-7 years. Certifications, if applicable, considered.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.