Sales Office Administrator

Sales Office Administrator

CRFS is seeking a Sales Office Administrator who will report to the US Sales Operations Director on the US Sales team. The successful candidate will serve as the operational backbone of the US admin function—managing order processing, CRM administration, and customer communications—to ensure a seamless sales process and high customer satisfaction.

The following represents the current essential functions of this position. CRFS leadership may assign or reassign duties and responsibilities at its discretion.

• Order Processing:
  Receive and accurately process sales orders via email or phone, ensuring complete data integrity and timely fulfillment.
• Invoicing and Documentation:
  Generate and send invoices to end customers, verify data accuracy in all orders, and maintain up-to-date customer records.
• Portal Management and Document Control:
  Operating, updating and managing user access on company web portals. Accurately filling out, submitting and tracking the status of electronic or paper forms.
• Sales Team and Customer Support:
  Provide high-quality inside sales support to the US sales team, acting as the key liaison between sales representatives, customers, and logistics partners to increase team productivity and effectiveness.
• CRM Management:
  Maintain and update CRM records; actively follow up with new contacts and reactivate cold contacts to generate and nurture leads for the sales team; support lead generation and conversion initiatives using data analytics.
• Logistics Coordination:
  Serve as the primary point of contact for shipping and logistics to ensure timely and accurate delivery to customers.
• Trade Show and Event Support:
  Assist with preparation and coordination for CRFS activities at trade shows and industry conferences.
• Post-Sale Support:
  Handle post-sale inquiries, returns, and warranty issues; maintain high customer satisfaction through responsive and professional follow-through.
• Travel Requirement:
  Occasional domestic travel required to support trade shows and customer meetings (estimated up to 10%).
• Perform other related duties of which the above are representative.

Required Qualifications

• Minimum Education:
  
  High school diploma required;
• Minimum Experience:
  
  1–3 years of experience in sales support, customer service, or an administrative role.
• Required Skills:
  
  Proficiency in CRM platforms (Salesforce, Hub Spot, or equivalent) and Microsoft Office Suite (Excel, PowerPoint, Word); excellent verbal and written communication; strong organizational skills and ability to manage multiple tasks simultaneously; high attention to detail and data accuracy in order management and record-keeping.
• Required Training / Certifications / Licences:
  None required; relevant CRM or business administration certifications are a plus.
• All employment offers are contingent upon successful completion of a background check.

Preferred Knowledge, Skills, and Abilities

• Bachelor's degree in Business Administration, Communications, or a related field preferred.
• Experience supporting B2B or technology sales teams, particularly in a technical or government-adjacent industry.
• Familiarity with Salesforce or Hub Spot CRM platforms and experience using data analytics to support sales reporting or pipeline management.
• Experience coordinating logistics or working with shipping/freight partners; familiarity with trade show or event coordination is a plus.

Working Conditions and Physical Requirements

• Standard office environment at CRFS's US headquarters in Reston, VA, operating on a hybrid schedule.
• Occasional attendance at trade shows, exhibitions, and industry events to support the US sales team.
• Primarily sedentary role; extended periods of computer use required.
• Must be able to remain in a stationary position for extended periods and occasionally move about the office to access files, equipment, and meeting spaces.
• While performing the duties of this role, the employee may be required to:
• Occasionally lift and carry items up to 20 lbs., such as marketing materials or event supplies.
• Operate standard office equipment including computers, printers, and phones.
• Coordinate and receive incoming shipments; assist with package handling as…