Specialty Consultant Evening Shift

Position: Specialty Consultant - Work Life (Evening Shift)
** Description*
* Leidos Health and Services Group has an opening for a Specialty Consultant - Work Life to work remotely. This is an exciting opportunity to use your experience helping the Military One Source mission. The Military One Source Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide.

The Military One Source program serves as a "one source" for resource and information encompassing a comprehensive support system.

The Specialty Consultant - Work Life position specializes in providing information and referrals related to specialized programs that directly impact the lives of military members and their families. This role delivers personalized, tailored assistance and referral services to program participants. They provide expert consultation across core service areas that support Service members and their families in living their best Military Life.

Consultation areas include adoption services; elder care; adult disability support; and work-life services for both Service members and spouses.

Candidates must possess strong customer service skills, knowledge of call center operations, and an understanding of military life, while maintaining the highest degree of confidentiality, sensitivity, compassion, and respect for Service members and their families. This will support the 2:30pm- 11pm shift M-F.

Job Responsibilities:

+ Provide specialized consultation, education, and referral services related to elder care, work-life resources, adult disability support, and adoption services for military members and their families.

+ Deliver personalized, tailored assistance aligned with participants' unique needs, goals, and circumstances.

+ Provide telephonic and secure video-based consultation services in accordance with contract performance requirements.

+ Offer subject matter guidance on elder care resources, including long-term care planning and senior support services.

+ Provide adoption-related consultation, including guidance on adoption processes, agency information, support groups, and relevant educational resources.

+ Assist participants and families in navigating adult disability resources, services, and support systems.

+ Deliver work-life consultation services to support daily living needs and quality-of-life improvements for Service members and spouses.

+ Assess participant needs, navigate appropriate resources, and resolve complex concerns in alignment with program guidelines.

+ Identify high-risk situations, de-escalate with professionalism, and initiate appropriate referrals.

+ Document all services provided, follow-up activities, and case closures accurately in accordance with program standards.

+ Maintain internal and contractual training requirements.

+ Support additional specialty programs if necessary.

+ Perform additional duties and special projects as assigned based on business needs.

Required Qualifications:

+ Bachelor's degree from an accredited graduate program in a behavioral health-related field such as Social Work, Psychology, Marriage and Family Therapy, or Counseling.

+ Experience in at least one specialty area, including elder care, work-life services, adult disability services, or adoption.

+ Experience providing consultation and resource navigation in one or more specialty areas, including elder care, adoption services, adult disability support, caregiver resources, or work-life services.

+ Strong customer service skills and demonstrated knowledge of call center operations.

+ Proven ability to assess participant needs, manage complex or high-risk situations, de-escalate concerns, and provide tailored support solutions.

+ Knowledge and understanding of military lifestyle and culture, with the ability to maintain the highest standards of confidentiality, sensitivity, compassion, and professionalism.

+ Ability to identify high-risk cases, de-escalate effectively, and make appropriate referrals.

+ Ability to work independently in a fast-paced environment, maintain confidentiality, meet performance standards, and support evening or weekend appointments as needed.

+ Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as web-based research and electronic documentation systems.

+ Excellent communication, organizational, and documentation skills with experience delivering telephonic and virtual consultation services.

+ Fluency in English

+ U.S. citizenship.

+ Ability to successfully pass criminal history, fingerprint background checks, and credential verification.

+ Ability to obtain and maintain a public trust clearance.

+ Military spouse, veteran, or current National Guard or Reserve member required for certain specialty programs, such as peer-to-peer…