Python or GoLang Software Engineer; Tier-2 - Onsite in Reston, VA - FreeWheel

Job Summary

The Software Engineer (Tier-2) supports the availability, performance, reliability, monitoring, incident response, and operational excellence of Free Wheel platforms, with a primary focus on the Streaming Hub application. This role provides Tier-2 support for customer-facing issues, assists with maintaining UI components within the Streaming Hub, and develops an understanding of customer workflows, system architecture, and business logic to effectively troubleshoot technical issues.

The engineer works closely with senior engineers and cross‑functional teams to resolve incidents, improve operational efficiency, and contribute to automation and platform reliability. Under general guidance, this role handles routine to moderately complex technical challenges while continuously developing technical expertise.

• Provide Tier-2 support for the Streaming Hub application by troubleshooting customer issues related to inventory registration, targeting, and UI functionality
• Contribute to the development and maintenance of UI components within the Streaming Hub platform
• Develop an understanding of business logic, application architecture, and customer workflows to diagnose and resolve production issues
• Troubleshoot application, infrastructure, and integration issues with guidance from senior engineers when needed
• Build and maintain automation tools and scripts to improve operational efficiency and reduce manual work
• Debug application code and assist in resolving issues across distributed systems
• Collaborate with engineering, client services, and other stakeholders to investigate and resolve customer issues
• Participate in production support, live event monitoring, and incident response activities
• Assist with release validation, production verification, and post‑release monitoring
• Contribute to documentation, knowledge sharing, and operational best practices
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

• Experience programming in Python and/or Go (Golang)
• Experience troubleshooting web applications and distributed systems
• Basic understanding of frontend technologies and UI development
• Working knowledge of SQL and relational databases
• Familiarity with cloud platforms such as AWS or OCI
• Exposure to AWS services such as EC2, S3, IAM, VPC, Route 53, and Lambda
• Familiarity with monitoring, logging, and observability tools
• Basic understanding of CI/CD practices and development tools (Docker, Kubernetes, Jenkins, Git)
• Strong Linux fundamentals and basic networking knowledge
• Understanding of secure software development and operational best practices

• Customer‑focused with an interest in understanding business impact
• Strong problem‑solving and troubleshooting skills
• Willingness to learn business workflows and platform architecture
• Effective verbal and written communication skills
• Detail‑oriented with the ability to manage multiple priorities
• Collaborative team player who works effectively with cross‑functional teams
• Takes ownership of assigned work and seeks guidance when appropriate
• Continuously develops technical skills and contributes to team knowledge sharing

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Amazon Web Services (AWS);
Software Engineering;
Troubleshooting

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