Support Engineer

Description: We are seeking a candidate to support project management, testing, and evaluation of highly advanced and complex computer software systems for our government client.

• The candidate will work with our government client to support the project management, testing, and evaluation of highly advanced and complex computer software systems.
• Excellent written and verbal communication skills are required to facilitate work efforts that involve various team members, customers, and stakeholders locally and remotely.
• The ideal candidate would be a detail oriented, high-energy individual with a strong sense of responsibility for getting tasks completed on time and with little supervision.
• Some experience with a programming language and virtualization is preferred.
• Performs software and hardware installation, testing, and deploying.
• Performs visual checks of all system components, wiring, and status lights.
• Escalates unusual or unexpected findings as appropriate.
• Provides periodic reports to users and managers of system status.
• Provides weekly status reports.
• Uses change and test management procedures as required.
• Develops and provides action plan for resolution of any/all faults detected.
• Performs isolation testing of problem equipment and/or software.
• Provides documentation of all solutions to problems.
• Provides reports with intent to share solutions found.
• Provides and implements escalation process and/or procedures.
• Develops, implements and follows the appropriate quality assurance program.
• Develops recommendations and procedures for implementation of new hardware/software products and applications.

• 3+ years of network and application experience, including federal government environments.
• Industry certifications (e.g., Microsoft, VMware, Cisco), a plus.
• Experience with Oracle, Java, and SharePoint preferred.

US Citizen

6 years of experience and a Bachelor's Degree.

$100,000 - $120,000.

Synergy is an equal opportunity employer, and does not discriminate against applicants for employment or its employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state and local law.

Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including job selection, assignment, promotion, compensation, benefits, training, discipline, and termination.