Senior ServiceNow Engineer

Job Summary

Comcast Business provides connectivity, voice, managed services, and enterprise technology solutions that help businesses of all sizes operate and grow. Comcast Business IT (CBIT) is part of Comcast’s Technology and Product organization and supports CB by owning and delivering the IT applications and infrastructure that enable services for enterprise, mid-market, and small and medium business customers. CBIT is seeking a highly skilled Service Now Enterprise Lead Developer to lead the design, strategy, and implementation of our Service Now platform across the enterprise.

The ideal candidate will have extensive experience in Service Now architecture, with the ability to develop scalable, secure, and efficient solutions that align with the organization's IT and business strategies.

In this role, you will work with diverse teams of product owners, architects and software engineers to deliver large programs prioritized within Comcast Business. You will be ensuring the ecosystem is secure, reliable, resilient, and supports efficient business processes with purpose‑built customer centric applications. You will be part of the IT team that will set the IT vision and roadmap for the greenfield ecosystem and determine how we work to effectively architect, develop, deploy and support the applications and infrastructure.

As a Senior Service Now Developer (Engineer
4), you will lead the design, development, and optimization of enterprise‑scale Service Now solutions primarily leveraging ITSM and TSOM, with optional exposure to TNI, and a growing focus on NOW Assist capabilities. You will collaborate closely with business and technical teams to implement scalable, integrated systems that streamline operational workflows, improve service delivery, and support intelligent automation. This Senior Engineer can be located with the team in either Reston, VA or Philadelphia, PA.

• Lead the design, development, and optimization of enterprise‑scale Service Now solutions across ITSM, CMDB, TSOM, and related platform capabilities.
• Build and enhance Service Now workflows, automation, scripts, business rules, integrations, and service operations processes for incident, request, problem, change, and assurance use cases.
• Partner with product owners, architects, business stakeholders, and engineering teams to translate requirements into scalable, secure, and customer‑centric technical solutions.
• Lead Service Now integration efforts with telecom order management, OSS/BSS, and other enterprise systems using APIs, middleware patterns, and reusable frameworks.
• Support data migration and platform modernization efforts, including transformation of ITSM, CMDB, and TSOM data into Service Now.
• Provide technical leadership for development standards, code quality, architecture reviews, governance, and mentoring of Service Now developers.
• Drive innovation across the platform, including Service Portal enhancements, triage tools, email‑to‑ticket flows, Service Now‑to‑Git Hub integration, Spec Driven Development, NOW Assist, and AI‑enabled development capabilities.
• Champion Dev Sec Ops  practices, CI/CD security automation, observability, dashboards, monitoring, and production support to improve platform reliability and release readiness.
• Partner with Quality Assurance teams to validate performance, regression testing, technical requirements, and release readiness.
• Create and maintain technical documentation, evaluation plans, test results, recommendations, and reports that support platform delivery and operational excellence.
• Stay current with Service Now, AI, telecom, and enterprise technology trends to inform platform strategy, architecture, and continuous improvement.
• Other duties and responsibilities as assigned.

• Bachelor’s degree in computer science, engineering, information systems, or a related technical field; master’s degree preferred.
• 7+ years of experience delivering enterprise IT or software solutions, including at least 3 years of hands‑on Service Now development in complex, multi‑system environments.
• Demonstrated ability to design and build Service Now solutions…