Customer Service Rep II

Customer Service Rep II page is loaded## Customer Service Rep II locations:
Reveretime type:
Full time posted on:
Posted Yesterday job requisition :
R0007108
** Thank you for your interest in a career at Neighbor Health, formerly East Boston Neighborhood Health Center!
** As one of the largest community health centers in the country, Neighbor Health is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at Neighbor Health is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!
** Current Employees of*
* ** Neighbor Health**- Please use our  portal to apply for positions.

To learn more about working at Neighbor Health and our benefits, please visit out our .
** Time Type:
** Full time
** Department:
** Contact Center
** All Locations:
** 300 Ocean Avenue – Revere
*
* Position Summary:

** We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.
This full-time position includes a schedule of Monday-Friday from 8 AM to 5 PM.

Essential Duties and Responsibilities:

* Schedule, reschedule, and cancel appointments.
* Document clear and concise messages and route appropriately.
* Appropriately transfers calls to other departments when required.
* Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
* Process refill requests accurately and effectively, according to guidelines.
* Conduct outreach calls on behalf of clinical departments.

Requirements and Responsibilities:
* HS Diploma/GED required.
* Excellent written and verbal communication, judgment and problem solving skills.
* Minimum of 1 year customer service, administrative, or call center experience.
* Bilingual fluency Spanish/English required.
* Knowledge of medical terminology and experience working with electronic medical record technology a plus.
* Proficient in Microsoft Office Suite.

Rate: $21/hr
** EEO & Accommodation Statement:
** Neighbor Health is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to  or call  to let us know the nature of your request
** Federal Trade Commission Statement:
** According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
** E-Verify Program Participation Statement:
** Neighbor Health participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

There’s a reason Neighbor Health (formerly East Boston Neighborhood Health Center) is ranked as one of the **"Top Places to Work"
** by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.

We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!
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