Customer Service Rep II

Position Summary

Position:
Contact Center Representative

Location:

300 Ocean Avenue – Revere
Type:
Full time (40 hours/week)
Department:
Contact Center

Join our dynamic team as a Contact Center Representative. The role is friendly, hard‑working, and requires fluency in English and Spanish (preferred). You will answer inbound patient calls, schedule appointments, coordinate refill requests, and conduct outbound outreach calls. This is a full‑time position with a schedule of Monday–Friday, 8AM–5PM, and you can choose to work remotely, hybrid, or onsite. A $1,000 sign‑on bonus is offered.

• Schedule, reschedule, and cancel appointments.
• Document clear and concise messages and route them appropriately.
• Transfer calls to other departments when required.
• Navigate and document in the Electronic Medical Record (EPIC).
• Process refill requests accurately and effectively, according to guidelines.
• Conduct outreach calls on behalf of clinical departments.

• High school diploma or GED required.
• Minimum of 1 year of customer service, administrative, or call center experience.
• Excellent written and verbal communication skills.
• Judgment and problem‑solving skills.
• Proficient in Microsoft Office Suite.
• Bilingual fluency in Spanish/English preferred.
• Knowledge of medical terminology and experience working with electronic medical record technology a plus.

• Medical & Dental Coverage
• Life and Disability Insurance
• Privileges at Boston Medical Center for Providers
• 401(K) Retirement Plan
• Educational Assistance
• Flexible Spending & Transportation Accounts
• Paid Holidays, Vacations, Sick and Personal Time
• Generous Staff Development Benefit
• Excellent Malpractice Coverage
• Designated Medical Staff Office for Physician Support
• Free Parking

Neighbor Health is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non‑job‑related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to  or call 617‑568‑4480.

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Neighbor Health participates in the Electronic Employment Verification Program, E-Verify. All prospective employees must complete a background check before beginning employment.