Customer Service Rep II

Position Summary

We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding.

In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.

Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing onboarding and training, working remotely is an option on a rotating basis. This full-time position includes a schedule of Monday-Friday from 8 AM to 5 PM.

• Schedule, reschedule, and cancel appointments.
• Document clear and concise messages and route appropriately.
• Appropriately transfer calls to other departments when required.
• Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
• Process refill requests accurately and effectively according to guidelines.
• Conduct outreach calls on behalf of clinical departments.

• HS Diploma/GED required.
• Excellent written and verbal communication, judgment and problem-solution skills.
• Minimum of 1 year customer service, administrative, or call center experience.
• Bilingual fluency in Spanish and English required.
• Knowledge of medical terminology and experience with electronic medical record technology a plus.
• Proficient in Microsoft Office Suite.

Rate: $21/hr

Neighbor Health is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to  or call  to let us know the nature of your request.

• Medical & Dental Coverage
• Life and Disability Insurance
• Privileges at Boston Medical Center for Providers
• 401(K) Retirement Plan
• Educational Assistance
• Flexible Spending & Transportation Accounts
• Paid Holidays, Vacations, Sick and Personal Time
• Generous Staff Development Benefit
• Excellent Malpractice Coverage
• Designated Medical Staff Office for Physician Support
• Free Parking