Analyst, HRIS

Position Summary

Neighbor Health is seeking a detail‑oriented HRIS Analyst with strong Workday experience across core functional areas including HCM, payroll, performance, talent, recruiting, time tracking, absence, compensation, benefits, security, integrations, reporting, and analytics. The role will support configuration changes, troubleshoot system issues, and execute testing to ensure accuracy, performance, and usability. The analyst will partner closely with HR, Payroll, Benefits, Finance, IT, and operational leaders to optimize Workday processes, enhance the user experience, and support ongoing system improvements.

Position Type:
Full time;
Department:
Human Resources;
All Locations: 300 Ocean Avenue – Revere. Work Arrangement:
Hybrid.

The HRIS Analyst will support and enhance Workday across HCM, Payroll, Time Tracking, Recruiting, and Learning by troubleshooting issues, managing support requests, and ensuring timely resolution for HR and business users. Responsibilities include system support, light HR transactions, and project‑based work.

• Support Workday modules including HCM, Payroll, Time Tracking, Recruiting, and Learning.
• Provide day‑to‑day support to HR and business users, troubleshooting system issues and resolving tickets.
• Manage Workday support requests and ensure timely, high‑quality support.
• Process a small number of HR transactions (e.g., position changes, terminations) to support operations.
• Support key initiatives such as Workday public cloud migration, time clock rollout, and time‑keeping enhancements.
• Support performance management, recruiting, and Workday Learning optimization efforts.
• Participate in bi‑annual Workday releases, including review, testing, and validation of system changes.
• Create and maintain Workday organizational structures (supervisory orgs, cost centers, hierarchies, grants, etc.).
• Configure and maintain Workday business processes, including notifications, alerts, and custom notifications.
• Support projects and ongoing initiatives by tracking requests, enhancements, and issues, and maintaining clear documentation and status tracking.
• Assign and maintain security roles, ensuring appropriate access and compliance.
• Support and troubleshoot benefits and other third‑party integrations.
• Monitor integrations for errors or failures and coordinate resolution with internal teams and vendors.
• Support Open Enrollment, including configuration, testing, and launch activities.
• Support compliance reporting, including EEO and ACA annual reporting.
• Build and maintain Workday reports and dashboards to support business needs.
• Create and maintain EIBs to support mass data updates and system processes.
• Partner with cross‑functional teams to improve processes and enhance the Workday experience.
• Identify opportunities to improve HR processes and recommend system‑based solutions.
• Support standardization of HR processes and consistent use of Workday across teams.
• Develop job aids, training materials, and user documentation, and support end‑user training.
• Provide guidance and support to team members on Workday functionality and HRIS best practices.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Bachelor’s degree in Human Resources, Information Systems, Business, or equivalent experience.
• 3+ years of Workday configuration experience across multiple modules.
• Strong attention to detail and problem‑solving skills.
• Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
• Ability to solve problems effectively, make sound decisions, and manage work independently while supporting Workday initiatives.
• Ability to handle sensitive and confidential matters with professionalism and discretion.
• Workday Pro certification preferred.

• This position operates in a professional office and clinic environment.
• Regularly required to sit, stand, walk, and use hands to…