Senior Manager, Omnichannel Customer Support Operations
Listed on 2026-09-29
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Management
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Customer Service/HelpDesk
Bob's Discount Furniture seeks a Customer Support Senior Manager (Operations) to lead multi-channel contact center operations across voice, SMS, chat, and email. This role drives performance management across internal teams and third-party partners at multiple sites and remote environments, using data and VOC insights to improve productivity and customer experience.
The leader will foster an engaging, empowered team culture while delivering strategic guidance to cross-functional teams and
The following opportunity is for a Senior Manager, Omnichannel Customer Support Operations with Bob's Discount Furniture.
The following opening is for a Senior Manager, Omnichannel Customer Support Operations with Bob's Discount Furniture.
Our organisation is growing, and we are hiring a Senior Manager, Omnichannel Customer Support Operations in Boston, MA, United States.
This Full Time opening is for the Senior Manager, Omnichannel Customer Support Operations role at Bob's Discount Furniture.
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