Shift Lead Salem, MA

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

For those who want to put their love of pets into action, there are few roles more rewarding than that of Shift Lead . Working closely with a team of pet health professionals, you’ll help ensure that every pet and client receives exceptional care—while supporting and guiding your team to success.

About the Role

The Shift Lead is a key member of the hospital leadership team who supports and assists the Practice Manager ,
Chief of Staff (COS) , and veterinary team . This position helps maintain the flow of patients, ensures a safe and positive environment for pets, clients, and associates, and drives hospital productivity and profitability. When not assisting in leadership duties, the Shift Lead performs the responsibilities of a Client Service Coordinator or Veterinary Assistant .

What You’ll Do

• Provide professional, efficient, and exceptional client service—leading by example.

• Support the hospital leadership in developing an efficient, productive, and engaged team that delivers the highest quality care.

• Supervise and guide the team during shifts to ensure excellent medical care, client satisfaction, and associate engagement.

• Help create and maintain a culture that reflects Banfield’s mission and values.

• Assist with scheduling to meet client and hospital needs while managing associate time off and continuing education requests.

• Communicate effectively with clients, veterinarians, and other associates to ensure smooth hospital operations.

• Educate clients about Optimum Wellness Plans® , preventive care, and pet health needs.

• Maintain a clean, safe, and organized hospital environment that adheres to all Banfield standards, policies, and dress guidelines.

• Support mentorship and training of team members.

The pay range for this role is

The pay range listed reflects a general hiring range for the area , with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, w e prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out s ome of o ur “ M eow-velous” benefits: 

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered .

• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*

• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.

• Paid Time Off and Holidays: Take a break , recharge your wellbeing , and celebrate days of personal significance with paid time off and holidays. *

• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*

• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.

• Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection .

• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.

• Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with…