Mobile Associate Bilingual Retail Sales

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast‑paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, building new and deepening existing relationships.

They work to uncover customers' needs and educate, demonstrate, and recommend device and service solutions. This learning role prepares new associates for the next level, a Mobile Expert. Mobile Associates must successfully complete new employee training.

• Build proficiency in serving and selling to customers, provide world‑class customer experience, and build loyalty by helping customers pick up where they left off in their shopping journey (online, Customer Care, or in‑store); exploring individual needs and providing hands‑on demonstrations of the latest technology; side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan; approaching sales with composure, integrity, and compassion.
• Use digital tools consistently to demonstrate coverage, explain unlimited plans, complete training on in‑store experience, new skills and processes, systems knowledge, and reference resources; make the most of shift time, actively seek information, and stay informed about wireless innovations.
• Establish and partner with T‑Mobile employees across channels to collectively own the customer experience, resolve issues for a seamless experience, identify and hand off small business leads, and support team initiatives to create an inclusive environment.

• High School Diploma or GED (Required).
• Minimum 6 months of customer service and/or sales experience, retail environment preferred.

• Passionate customer advocate who can be themselves and connect while having fun (Required).
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required).
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues (Required).
• Effective at balancing customer needs and performance goals (Required).

• At least 18 years of age.
• Legally authorized to work in the United States.

No travel required.

No.

No.

Hourly base pay: $19.00, plus $5.00 per hour training pay.

Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Upon completion, they promote to Mobile Expert with an annualized incentive target of $18,000 per year. Actual incentives vary by performance and full‑time status. All employees are guaranteed a minimum hourly earnings of $20, inclusive of base pay and incentives. Eligible employees receive an annual stock grant.

Medical, dental, and vision insurance; flexible spending account; 401(k), employee stock grants and purchase plan, paid time off and up to 12 paid holidays (≈4 weeks for full‑time, ≈2.5 weeks for part‑time); paid parental and family leave; family building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; disability and long‑term care coverage; voluntary accident and life insurance; commuting and transit programs;

mobile service and home internet discounts; pet insurance.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based on any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation during the application or interview process, please email Applic or call 1‑844‑873‑9500. This contact is not a means to apply for or inquire about a position; we will not respond to non‑accommodation related requests.