Senior Customer Success Manager

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities?

Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and  boldly go.

• Act as the trusted partner for your portfolio of assigned clients on the use‑case and product functionality.
• Deliver and communicate ROI for our clients, throughout the customer lifecycle.
• Monitor account activity to identify usage trends, assess risks and needs for additional products and support.
• Provide insights to customers to ensure that they get the most out of the platform.
• Help foster adoption by raising client awareness and leveraging new product features and functionality.
• Maintain a consistent record of client engagement, issues, and resolutions through internal and external communication.

• 8+ years of experience in consultative selling or customer success.
• Experience in consulting or pre‑sales, experience in both is ideal.
• Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.
• Learn it all mentality with a desire to better understand both business and technology solutions.
• Ambition and curiosity.
• You are resourceful, bright, proactive and a go‑getter who works well independently and as part of a team.
• Exceptional organizational and planning skills.
• Solid communication skills (both verbal (in person and via video) and written).
• You are able to communicate business and technical value to all levels of management.
• Well‑versed in presentation skills.
• A proven record of retaining and growing multiple enterprise client relationships.
• Effective interpersonal skills and ability to work cross‑functionally in a collaborative team environment.
• Ability to detect red flags early on to help mitigate churn risk to help establish rescue/success plans.

• Experience with Gainsight and Sales Force.

Core Competencies:

Innovates Drives Execution of Strategic Plans and Monitors Results Shows Empathy About Nuvolo:
Nuvolo is the global leader in modern, cloud‑based Connected Workplace solutions. Built on Service Now, we provide a single platform to connect all people, physical locations, assets, and work. Our customers span multiple industries including healthcare, life sciences, financial services, government, and more. Hundreds of brands including 7‑11, Chevron, and Premera Blue Cross trust Nuvolo to optimize their workplace operations.

Nuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well‑being of our employees, customers, communities, and the planet we share.

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