Cold Side Commercial Kitchen Equipment Service Technician

Tri Mark USA is the country's largest provider of design services, equipment, and supplies to the food service industry. We proudly serve our customers by providing design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer food service operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company.

Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our ICARE values:
Integrity, Customer Service, Accountability, Respect, and Excellence.

Why you’ll love it here!

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for all travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support
• Tuition reimbursement for additional certifications
• Career progression opportunities into a Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles

• The Service Technician reports to the Service Manager
• Located in Boston, MA
• Field Based - Full Time

Tri Mark USA is seeking a skilled and customer-focused Service Technician - Refrigeration to support our commercial kitchen equipment customers. This role is responsible for diagnosing, repairing and maintaining commercial refrigeration systems including walk-ins, reach-ins, ice machines, prep tables, and cold storage equipment.

The ideal candidate combines strong technical refrigeration expertise with commitment to safety, quality, and exceptional customer service. This role is ideal for candidates who are looking to transition out of HVAC working indoors at customer sites.

• Diagnose and repair commercial refrigeration systems (reach-in coolers/freezers, walk-ins, blast chillers, ice machines, prep tables, display cases, etc.)
• Perform start-up of refrigeration equipment in restaurants, healthcare, education, hospitality, and institutional food service environments
• Troubleshoot electrical, mechanical, and refrigerant system issues
• Conduct preventative maintenance to ensure optimal equipment performance and longevity
• Handle refrigerants in compliance with EPA and environmental regulations
• Maintain accurate service documentation, parts usage, and customer records
• Communicate clearly with customers regarding repair status, timelines, and recommendations
• Collaborate with dispatch, parts, and technical support teams to ensure timely resolution
• Maintain service vehicle inventory and tools
• Follow all safety procedures and company standards

• 1-2+ years of experience servicing commercial refrigeration systems
• Experience in commercial food service equipment
• EPA Universal Certification (required)
• Strong understanding of refrigeration cycles, controls, and electrical systems
• Ability to read wiring diagrams and technical schematics
• Experience with common brands of commercial refrigeration equipment
• Valid driver's license with acceptable driving record
• Ability to lift 75+ pounds and work in confined or high-temperature environments
• Strong problem-solving skills and independent work ethic

• CFESA certification
• Basic hot-side equipment knowledge (a plus)
• Experience using service management software/mobile dispatch systems

• Technical troubleshooting excellence
• Customer-first mindset
• Accountability and ownership
• Time management and prioritization
• Safety and compliance awareness
• Team collaboration

Pay ranges are a national average guideline and may vary by candidate qualifications and geographic location. Compensation will reflect the candidate’s qualifications and may be higher or lower than the range provided based on responsibilities, education, experience, knowledge, skills, and abilities, as well as internal equity and market data.

In addition to base salary, this role may be eligible for Tri Mark benefits programs, including medical, dental, vision, 401(k) with employer match, etc. Leadership roles may qualify for bonus programs commensurate with role and scope.

Tri Mark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. If you require reasonable accommodation in completing this application or participating in the selection process, please contact

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