Accounts Receivable Manager​/Customer Service

JOB DESCRIPTION

Porter’s Office Products is an established and fast-growing company, searching for a Accounts Receivable/Customer Service working in our Rexburg, Idaho location. Business hours will be Monday through Friday---with no weekends! This FULL-TIME position is perfect for someone who has accounting experience, is highly organized and able to handle multiple projects, has excellent communications skills, outstanding follow-through, and loves to bring great service to customers.

Porter’s Office Products is an independent office solutions provider headquartered in Rexburg,  are the fastest growing office products dealer in the region and have built our business on providing Blue Cow Service. Porter’s Office Products is a family owned business, working with businesses since 1915. Porter’s has been in the community for many years and has earned a great reputation. We excel in service that we give to our customers.

Our main focus is providing solutions for our customers to better run their offices effectively and efficiently.

• Organization
• Accounting
• Data Entry Skills
• General Math Skills
• Financial Software
• Analyzing Information
• Attention to Detail
• Thoroughness
• Reporting Research Results
• Ability to multi-task
• Verbal Communication and Customer Skills vital

• Verify discrepancies and resolve clients’ billing issues
• Call on and collect on past due accounts over 30 days
• Ensure that Porter’s Office Products receives payments for goods and services and properly records the transactions
• Performs a variety of accounting and bookkeeping duties according to established policies and procedures
• Maintains contact with staff and clients and observes confidentiality of client and firm matters
• Set up customers accurately and completely in current DDMS software, online accounts, and in our CRM software Goldmine
• Carry out billing, collections, and reporting activities according to specific deadlines
• Maintain accounts receivable customer files and records
• Follow established procedures for processing receipts, cash, check & credit card transactions
• Ensure Customer billing is accurate

• Answer incoming phone calls within the first 2 rings
• Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors and other queries
• Use telephones to communicate with customers and verify order information
• Suggest solutions when a product malfunctions
• Inform customer of sales and promotions
• Utilize computer technology to best assist customers
• Serve as a backup on the retail floor