Customer Order Fulfillment Specialist

Job Details

Title:

Customer Order Fulfillment Specialist

Location:

1200 Anderson Corner Rd, Parma,  (Hybrid - 3 days onsite / 2 days remote)

Schedule:

8:00 AM to 5:00 PM, 1 hour lunch, Monday-Friday

Job

Job Category:
Customer Service

Position Type:
Contract (6 months)

Shift: 1

Remaining Positions: 1

Pay Range: $21.00 - $23.00 per hour

• High School Diploma required with at least 4 years of customer service experience.
• Bachelor's Degree or some college preferred.
• Minimum of 4 years of customer service or order management experience.
• Experience working in cross-functional/global environments.

• Experience with ERP systems (SAP S/4
  
  HANA preferred).
• Working knowledge of order management, customer master data, billing/invoicing processes.
• Proficient in Microsoft Excel (pivot tables, data analysis), CRM tools (Salesforce), reporting tools (Power BI a plus).
• Understanding of SLAs and KPIs.
• Strong verbal and written communication; ability to manage difficult customer conversations.
• Influence without direct authority; stakeholder management across regions/functions.

• Support domestic and/or international sales operations through effective coordination and management of core Order-to-Invoice processes.
• Manage inventory allocation, invoicing, customer master data maintenance, contract compliance, and bookings management.
• Communicate proactively with customers, sales network, and internal stakeholders to ensure seamless process execution and high customer satisfaction.
• Manage the full Order-to-Invoice lifecycle for customer orders, including order initiation and management using evolving company systems (SAP, Salesforce, M3, etc.).
• Independently manage assigned accounts (domestic and international seed dealers and direct customers) through direct interaction with the customer and the sales team.
• Coordinate with bookings, confirm orders, input order data into the ERP system, allocate appropriate batches to ensure on-time delivery.
• Provide administrative support to Sales Managers & Account Managers; establish collaboration climate.
• Actively seek solutions when the organization cannot meet customer expectations; serve as focal point for order-related challenges.
• Communicate with external and internal stakeholders regarding processes, delays, inventory, shipping, etc.
• Evaluate and manage customer complaints using established procedures; register claims and complaints; provide input and proposals regarding customer issues.
• Occasional visits with customers, Crop Sales Managers, Account Representatives and other internal personnel to exceed expectations; attend relevant meetings as necessary.

Stefanini Group is an equal opportunity employer and will not make an offer of employment without at least a phone conversation to discuss the role and interview process.