Customer Service- French Speaking

Company Profile

"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals". Melaleuca has supported this mission since 1985, focusing on wellness through manufacturing and selling high‑quality natural health products. With $2 billion in annual revenue, over 4,000 employees, and operations in 19 countries, the company seeks a Customer Service Specialist for its Call Center.

Answer customer service calls professionally and courteously, resolving issues to achieve complete customer satisfaction and demonstrate the customer’s value to Melaleuca.

• Develop a positive line of communication with customers and leadership.
• Maintain a professional and courteous manner when interfacing with customers.
• Record detailed notes for every call in customer log files; read logs before finding a resolution.
• Forward logs related to shipping problems, customer concerns, and requests to the appropriate department, service group, or individuals.
• Reship products lost by carrier, damaged, or missing from the order by verifying the actual order and completing a reship invoice.
• Process refunds on customers’ accounts.
• Contact customers regarding address issues that result in returned parcels.
• Reclaim products sent in error and issue prepaid postage labels.
• Answer basic customer questions related to company products and services.
• Assist other departments with product returns, shipping problems, and credit issues.
• Transfer specific customer request calls to the appropriate department, service group, or individuals.
• Apply policies uniformly and consistently by correctly interpreting problems and determining resolutions.
• Track UPS, DHL, Canada Post, and International Bridge shipments.
• Participate in customer retention activities.
• Manage time on and off phones with “Not Ready” time.

• Assist Customer Care during heavy call periods.
• Assist other departments in completing month‑end tasks.
• Perform other duties as assigned or needed.

• Fluent in French and English required.
• Exceed average performance on Company/Department metrics.
• Support Customer Care standards and goals as determined by managers and coordinators (e.g., Complete Customer Satisfaction percentage, Average Order Size, Team and Individual Measurement Standards).
• Attend regular Melaleuca Academy classes and/or other training as determined by supervisors.
• Typing speed of 40 words per minute.
• Ability to analyze and solve problems.
• Interpersonal and customer‑relation skills.
• Ability to work under stress.
• Communicate effectively in person and by phone.
• Work independently and professionally.
• Perform essential duties and responsibilities with efficiency and accuracy.
• Sit with intermittent walking; lift up to 30 lbs; climb stairs.
• Work overtime as needed.