Seasonal Sr. Customer Assistance Representative - Rexburg Jackson Hole Airport

Job Overview

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) to provide high level of customer service to internal and external customers through face‑to‑face interactions and phone support.

Pay: $19 per hour.

Start date:

May 5, 2026.

Jackson Hole Airport, with paid shuttle to/from Rexburg; travel time compensated.

Must be able to work Saturday & Sunday and commit to 180 days. Flexible schedules available; required shifts include Wednesday 3PM-7PM, Thursday, Friday, Saturday 10AM-7PM.

• Take incoming calls – reservations, rate quotes, general questions, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous assignments.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers friendly and promptly.
• Provide directions and general assistance.
• Assist with assessment of rental vehicle condition upon return.
• Process returns, check‑ins and exit kiosk transactions.
• Effectively market the company while picking up customers and/or dropping off customers, operating safely and courteously.
• Explain rental terms and conditions, vehicle features and other services.
• Sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify management of any vehicle problems and maintenance needs.
• Clean vehicle interior and exterior by hand or using washing equipment when needed.
• Perform various administrative and basic accounting functions: research and billing support tasks, accounts receivable, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties as assigned.

• High school diploma or GED equivalent.
• Valid driver’s license with no more than two moving violations or at‑fault accidents in the past three years.
• No drug or alcohol related conviction on driving record in the past five years.
• Authorized to work in the United States and not require employer sponsorship.
• Must be at least 18 years old.
• Must be able to work required schedule:
  Wednesday 3PM-7PM, Thursday, Friday, Saturday 10AM-7PM.

Equal Opportunity Employer / Disability / Veterans.