Seasonal Sr. Customer Assistance Representative - Returns - Rexburg Jackson Hole Airport

Customer Assistance Representative Sr (CAR Sr)

Enterprise Mobility is seeking a Customer Assistance Representative Sr (CAR Sr) to provide high‑level customer service and manage the rental return process at the Jackson Hole Airport. This position offers $17 per hour, starts May 5th, 2026, and includes compensation for travel time and a paid shuttle service.

• Take incoming calls for reservations, rate quotes, general questions and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
• Manage outgoing calls for callback management, accounts receivable, and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist in assessing the condition of a rental upon return.
• Process returns, check‑ins and exit kiosk transactions.
• Effectively market the company while picking up customers and/or dropping them off in a safe and courteous manner.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify management of any known vehicle problems and any required vehicle maintenance.
• Clean the vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
• Perform miscellaneous and backup duties as assigned.

• High school diploma or GED equivalent required.
• Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on the driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by the company for this position now or in the future.
• Schedule availability:
  Wednesday 3 PM–7 PM, Thursday, Friday, Saturday 10 AM–7 PM, and must be able to work Saturdays, Sundays, and commit to 180 days.
• Must be at least 18 years old.

Equal Opportunity Employer. Disability/Veterans.