Seasonal Sr. Customer Assistance Representative - Returns Agent

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) to manage rental return processes and provide high‑level customer service at the Jackson Hole Airport.

Pay: $17/h starting May 5th 2026.

Location:

Jackson Hole Airport, with paid shuttle to Rexburg and travel time compensation.

Schedule:

Must be available Saturday & Sunday and commit to 180 days. Flexible hours include Wednesday 3PM-7PM, Thursday-Saturday 10AM-7PM.

• Take incoming calls – reservations, rate quotes, general questions and answers; provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist in assessing the condition of rental upon return.
• Process returns, check‑ins and exit kiosk transactions.
• Effectively market the company while picking up customers or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties as assigned.

• High school diploma or GED equivalent required.
• Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule(s):
  Wednesday 3PM-7PM, Thursday, Friday, Saturday 10AM-7PM.
• Must be at least 18 years old.

Equal Opportunity Employer/Disability/Veterans