Cust Assistance Specialist - Spanish

Job Title

Collect unpaid invoices, reactivates and retains customers using good company policy knowledge, judgment, and customer service skills. Essential duties, responsibilities, and qualifications of the job can be performed with or without reasonable accommodation and without posing a direct threat to him/herself or others

Responsibilities:

• Places and answers phone calls with Marketing Executives and customers in order to solve credit related problems (i.e., unpaid invoices, stop-ships, etc.)
• Tactfully deals with customers in challenging situations (i.e., on stop-ship because of returned checks, returned electronic checking (ACH) items or declined credit cards)
• Determines a viable solution with customers involved in collection by using judgment, company policies, and customer service skills
• Coordinates with other departments (i.e., Customer Service, Services Support, etc.) regarding customers with outstanding balances
• Balances personal and departmental reports
• Develops new methods of decreasing bad debt and increasing collections

Additional:

• Performs other duties as assigned or needed

Qualifications:

• Fluent in Spanish and English
• Thorough knowledge of company policies and procedures
• 10 key by touch
• 30 wpm typing
• Detailed work and organizational skills
• Ability to analyze problems and create solutions
• Ability to work independently and professionally
• Excellent written and verbal communication skills
• Ability to work under stress
• Sit with intermittent walking
• Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
• Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner
• Visually read reports, computer screen, etc.
• Ability to perform the essential duties and responsibilities with efficiency and accuracy
• Ability to handle confidential information
• Passion for personal and team success
• Personally motivated
• Computer experience helpful
• Ability to multi-task effectively