Senior Field Service Engineer – Pharmaceutical Process Equipment

Senior Field Service Engineer – Pharmaceutical Process Equipment

Remote in Raleigh, NC (or within a 1‑2 hour radius)

About the role

Be part of bringing European market‑leading sterile technology to the United States. As a Senior Field Service Engineer, you won’t just support our customers in the field – you will help lay the foundation for our new US operations decisively. In this unique role, you’ll combine hands‑on installation, commissioning, and servicing of sophisticated pharmaceutical equipment with broader responsibilities to help establish the company’s US subsidiary.

From coordinating logistics and defining processes to running, supporting office and warehouse setup, you will be instrumental in shaping the future of our presence in North America. One central role in this process will be the build‑up of a powerful service team itself. This is a tremendous opportunity for an experienced, motivated professional who is excited to grow into a leadership role – potentially evolving into Head of Service as our team expands.

• Install, commission, maintain, and repair complex sterile technology equipment for pharmaceutical and biotechnology customers across the United States (with frequent travel – approx. 70–80%).
• Train and instruct customers on equipment operation and maintenance.
• Provide expert troubleshooting, technical consultation, and proactive support to ensure customer satisfaction.
• Promote a positive company image in every interaction, whether in person, by phone, or in writing.

• Assist with practical aspects of establishing the US operation, including identifying and arranging warehouse space, coordinating shipping and supplies, and supporting basic administrative tasks to get the office running smoothly.
• Serve as the primary technical point of contact for all local operational needs, collaborating closely with colleagues in Europe.
• Document and track customer interactions, service activities, and equipment performance.
• Team build and lead.

• Develop processes and standards that will scale as the business grows.
• Play an active role in recruiting and mentoring future service technicians and engineers as the US organization expands.
• Contribute ideas and solutions to continuously improve our service delivery, technical documentation, and customer support practices.

• Technical degree or equivalent training in mechanical engineering, plant engineering, mechatronics, electronics, or a comparable field.
• At least 3–5 years of experience in field service roles involving complex capital equipment – experience in pharmaceutical or sterile process equipment is strongly preferred.
• Hands‑on expertise in installation, commissioning, troubleshooting, and repair.
• Experience working independently in dynamic environments with high customer expectations.
• Strong organizational skills and the initiative to take ownership of operational challenges.
• A proactive, solutions‑focused mindset—able to anticipate needs and drive continuous improvement.
• Excellent communication skills and a customer‑oriented, professional demeanor.
• High willingness to travel throughout the US (approx. 70–80%) with frequent visits to customer sites, particularly in the Raleigh, NC region, but also regularly to Europa / Germany for training purposes.
• Valid driver’s license.
• A pivotal role in establishing US operations for a European industry leader in sterile technology.
• A unique mix of field service work and the chance to shape operational processes for a growing subsidiary.
• Clear path to grow into a Head of Service role with management responsibility as the US team expands.
• Competitive compensation and benefits.
• The opportunity to work with advanced technology in a collaborative, international environment.

If you’re passionate about making things happen, excited by the challenge of building a business, and eager to take ownership from day one, we’d love to hear from you.

• Mid‑Senior level

• Full‑time

• Customer Service and Engineering
• Industries:
  Pharmaceutical Manufacturing and Automation Machinery Manufacturing