IT Support Technician

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest‑growing monitoring companies, protecting more than 2.2 million subscribers daily.

Under the direction of the IT Service Desk Manager, you will perform all internal support tasks to ensure proper operation of IT equipment and services, including receiving, prioritizing, documenting, and actively resolving end‑user requests promptly and professionally, conducting scheduled preventative maintenance, and monitoring system alerts as part of a rotating on‑call schedule.

• Diagnose and resolve hardware and software problems in a timely and efficient manner.
• Communicate effectively with customers and other departments.
• Monitor and respond to system alerts and notifications to identify and resolve potential issues.
• Document all technical support activities, including troubleshooting steps and resolutions, in the ticketing system.
• Maintain inventory of hardware and software assets, including tracking and ordering necessary supplies.
• Stay up‑to‑date with emerging technologies and industry trends to enhance technical skills and knowledge.
• Provide technical support and guidance to users over the phone, via remote access, through e‑mail or in person to resolve various computer‑ and network‑related issues.
• Build rapport and elicit problem details from service desk customers.
• Install, troubleshoot, and support desktop and laptop computers and all aspects of various Microsoft Windows operating systems.
• Develop how‑to documentation for frequently asked questions.
• Perform preventative maintenance, including patching, checking and maintenance of workstations, printers, and peripherals.
• Test new technology and perform other duties related to technical support.
• Participate in a rotating on‑call schedule.

• Ability to work the hours of 8 am–5 pm.
• Ability to occasionally cover shifts 3 pm–12 am or 11 pm–8 am.
• High‑school diploma required; associate degree or actively pursuing a degree in a related field and/or 2+ years’ experience in the IT field strongly preferred.
• Knowledge of basic computer hardware and software, including servers, desktops, laptops, firewalls, routers, switches, APs, telephony, printers, and cabling strongly preferred.
• Experience with Microsoft operating systems and Office Suite required.
• Ability to provide outstanding customer service.
• Prior ITIL Foundation experience is beneficial.
• Must be able to interface directly with users with a wide variety of technical skills in a professional manner.
• Possess a close attention to detail.
• Highly self‑motivated and directed.

At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.

• Competitive compensation and opportunities to share in our success.
• Comprehensive health benefit plans to support you and your wellbeing.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave designed to support all parents and caregivers.
• Wellbeing and lifestyle perks to support personal growth, connection, and balance.
• Generous PTO so you can recharge, give back, and take care of what matters most.

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.