IT Support Technician

Under the direction of the IT Service Desk Manager, you will perform all internal support tasks to ensure the proper operation of IT‑related equipment and services. This includes receiving, prioritizing, documenting, and actively resolving end‑user requests promptly and professionally. You will also perform scheduled preventative maintenance on enterprise systems and participate in a rotating on‑call schedule.

• Diagnose and resolve hardware and software problems in a timely and efficient manner.
• Communicate effectively with customers and other departments.
• Monitor and respond to system alerts and notifications to identify and resolve potential issues.
• Document all technical support activities, including troubleshooting steps and resolutions, in the ticketing system.
• Maintain inventory of hardware and software assets, including tracking and ordering necessary supplies.
• Stay up‑to‑date with emerging technologies and industry trends to enhance technical skills and knowledge.
• Provide technical support and guidance to users over the phone, via remote access, through e‑mail or in person to resolve various computer‑ and network‑related issues.
• Build rapport and elicit problem details from service desk customers.
• Install, troubleshoot and support desktop and laptop computers and all aspects of various Microsoft Windows operating systems.
• Develop how‑to documentation for frequently asked questions.
• Perform preventative maintenance, including patching, checking & maintenance of workstations, printers, and peripherals.
• Test new technology and perform other duties as assigned related to technical support.
• Participate in a rotating on‑call schedule.

• Ability to work the hours of 8am‑5pm.
• Ability to occasionally cover shifts 3pm‑12am or 11pm‑8am.
• High school diploma required; associate degree or actively pursuing a degree in a related area and/or 2+ years’ experience in the IT field strongly preferred.
• Knowledge of basic computer hardware and software, including servers, desktop, laptop, firewalls, routers, switches, AP’s, telephony, printers, and cabling strongly preferred.
• Experience with Microsoft operating systems and Office Suite required.
• Ability to provide outstanding customer service.
• Prior ITIL Foundation experience is beneficial.
• Must be able to interface directly with users with a wide variety of technical skills in a professional manner.
• Possess a close attention to detail.
• Highly self‑motivated and directed.

• Competitive compensation and opportunities to share in our success.
• Comprehensive health benefit plans to support you and your wellbeing.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave designed to support all parents and caregivers.
• Wellbeing and lifestyle perks to support personal growth, connection, and balance.
• Generous PTO so you can recharge, give back, and take care of what matters most.

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.