Accounts Management Technician; Mid-level

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Primary Duty – Active Directory Account Administration, Scripting, and Independent Judgment

The primary duty of this position is the independent application of systems analysis techniques and specialized technical knowledge to perform end user account lifecycle administration across NIPRNet, SIPRNet, and Yellow Network using Active Roles Server, DEPO, DEOS, and Defense Enterprise Email, including resolution of access-related shortfalls, dormant account processing, journaling administration, and Power Shell/Python scripting for bulk operations. The candidate exercises discretion and independent judgment in technical resolution decisions, in dormant account disposition, in journaling administration, and in scripting design for bulk operations — without continuous direct supervision on individual technical decisions.

• Independently utilizes Active Roles Server and Government-provided provisioning tools to create, manage, and modify end user NIPRNet, SIPRNet, and Yellow Network accounts, processing approximately 5,700 transactions per month IAW Section 7 Performance Standards.
• Independently creates, modifies, disables, and deletes accounts across NIPRNet, SIPRNet, and Yellow Network using DISA DOD
  365-J DEPO, DEOS, and Defense Enterprise Email capabilities; creates local AD accounts prior to requesting provisioning.
• Resolves end-user access-related shortfalls including shared drive access, calendars, group mailboxes, VPN/Citrix account management, and SharePoint access IAW J6 Accounts Management SOP; exercises judgment in selecting the appropriate technical remediation for each access shortfall.
• Develops and maintains the Account Documentation Repository with received account-related documents including CAC Exclude forms, Dormant Account Exception Forms, and DD 2875s, 95% of the time.
• Independently identifies and processes dormant and inactive accounts IAW J6 Accounts Management SOP; confirms with customer organization contacts; disables or removes target accounts; contributes to the monthly Dormant Accounts Report.
• Ensures CAPSTONE, GOFO, PAS, Honorable, and Judge accounts are flagged for journaling; validates journaling status and contributes to the monthly Accounts Journaling Report.
• Independently coordinates with VIP Support team prior to any VIP account modifications; provides Disabled or Deleted Accounts Lists monthly to Unclassified Mobile and Classified Mobile teams.
• Performs Python scripting and Power Shell scripting in support of bulk account creations, modifications, or deletions; supports persona bulk operations and enterprise-wide account setting projects; exercises judgment in script design and testing.
• Initiates resolution steps with DISA to establish, delete, or resolve email-related issues; coordinates new customer codes for newly formed DOD organizations.
• Provides accounts management subject matter expertise for Cyber inspections, Continuous Monitoring audits, and data calls (approximately six per year) and information requests from DoD Inspector General, General Counsel, or Records Managers (approximately two per month).

Highlights of Responsibilities

In fulfillment of the primary duty described above, and in performance of PWS Section 6.5 task requirements, the candidate is responsible for:

• Utilizing…