District Service Manager - Direct Sales

Posted Wednesday, May 13, 2026 at 4:00 AM | Expires Saturday, June 13, 2026 at 3:59 AM

80 years and countless innovations later, JCB is the world’s largest privately‑owned manufacturer of construction and agricultural equipment. At 23 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and tractors.

JCB people are at the heart of our business and as a family‑owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

This position is responsible for providing ongoing parts, technical support and training to Direct Sales Account locations and regional personnel in a specified area of responsibility. This position will report directly to the Regional Service Manager. The territory consists of Washington, Oregon, Idaho, and Utah.

Full Time, Exempt

• Work to foster relationships with Direct Sales Accounts and local JCB dealers
• Identify technician service training needs and ensure they are fully met,
• Coordinate training requirements of customers and manage training calendar.
• Identify, quantify, and prioritize technical concerns by use of technical reports
• Assist with and train new accounts on the use of JCB systems
• Support Direct Sales Account business and ensure issues and concerns are handled promptly and efficiently
• Communication of the solution and necessary field action to Direct Sales Accounts via technical bulletins, product updates, e‑mail, and telephone
• Ensure Direct Sales Account product improvements are expedited in a timely manner
• Maintain detailed call logs of all National Accounts enquiries & requests for assistance via Salesforce
• Ensure customers submit warranty claims in the required format and on time
• Additional duties as assigned by the Regional Service Manager
• This position is 70% customer facing, traveling in the area assigned.

• Must pass any drug screens, background checks and pre‑employment tests as applicable.
• Ability to read hydraulic and electrical schematics
• Previous employment as a technician or similar on CE/AG equipment
• Five years of technical service/training experience within a related industry

• Technical Institute graduate in related field
• Seven years of technical service/training experience within a related industry
• Specific experience with Generators, Telehandlers and other products contained within the JCB product line.
• Proficiency with Microsoft Word, Excel, Access and Power Point
• Ability to take direction well, either written or verbal
• Effective presentation and written communication skills
• Excellent customer service, problem solving and organizational skills
• Ability to be detail oriented and multi‑task while maintaining a sense of urgency
• Willingness to travel as required

• Both office environment and occasionally manufacturing/factory environment
• Subject to noise and temperature changes

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision,…