Chief Delivery Officer

What You'll Do

Catalyst Exchange is searching for a systems‑thinking, user‑obsessed, and integrative leader to serve as our inaugural Chief Delivery Officer (CDO). The CDO will lead the functions responsible for designing and delivering Catalyst Exchange's solutions for nonprofits and the public sectors:
Product, Technology, Services, and, through a planned transition during the first year, Growth. Together, these functions determine how organizations and partners understand our offerings, access support, experience value, achieve results, and deepen their engagement over time.

This role is designed for an executive with a proven track record of scaling complex service models, leading high‑stakes product transformations, and aligning cross‑functional teams to execute a bold delivery vision. As the principal internal architect of Catalyst Exchange's next chapter, the CDO will own the end‑to‑end system through which organizations access, receive, and benefit from Catalyst Exchange's services, platform, provider network, and funding support.

They will be accountable for taking what we've built and evolving it into a differentiated, integrated, and scalable delivery system that retains the trust and results that have made us successful thus far.

Reporting to the Founder and CEO and serving as a member of the Executive Team, the CDO will work in close partnership with the CEO, who retains leadership of Catalyst Exchange's enterprise strategy, field‑building agenda, and major philanthropic relationships. The CDO will ensure that the organization's strategy is translated into feasible, excellent, and sustainable delivery experiences.

• Translate Catalyst's vision and strategic direction into clear priorities, ensuring all teams drive toward the same overarching goals.
• Directly manage and scale the interdisciplinary team across Product, Tech, and Services, with responsibility for the Growth function transitioning into the portfolio during the second half of the first year.
• Maintain the excellence of current delivery while simultaneously innovating the next versions of our model; make disciplined trade‑offs between user experience, impact, speed, sustainability, technological feasibility, and organizational capacity.

• Lead the strategic design and transition from a predominantly high‑touch, advisory‑supported model to a differentiated system of support that meets the needs of users and supports our impact, scale, and sustainability goals.
• Define the roles of technology and human support across all delivery tiers ranging from self‑directed to deeper advisor‑led partnership pathways.
• Champion a deep user‑orientation by ensuring user insights and real‑time feedback from nonprofit leaders, funders, and providers are systematically tracked and acted upon.
• Define metrics, operating rhythms, and feedback loops that enable the team to continuously improve delivery quality, user outcomes, efficiency, and scalability.

• Scale the Growth function, sharpening our partnership development, marketing, and communications efforts to grow our user base and increase user adoption and repeat use.
• Lead the team in building sustainable earned revenue models connected to Catalyst Exchange's delivery tiers.

You will report to and work in close partnership with the Founder & Chief Executive Officer.

You will initially directly or indirectly manage a combined team of approximately 30 across Product/Technology and Services. Your leadership will encompass the Growth vertical at the back end of year 1, leading to a total team of approximately 35.

You will also work closely with the Strategy and Data functions, which reports to the CEO and supports organization‑wide planning, evaluation, strategic learning, and field‑building insights. You will own performance and continuous improvement across the delivery‑and‑growth portfolio, while Strategy will help connect learning from that portfolio to broader organizational choices and external influence.

We know that no candidate will bring every possible…