Dairy Queen Assistant Manager

Overview

Reports To: General Manager

Position Summary: The Assistant Manager supports the General Manager in overseeing all aspects of restaurant operations to ensure high-performance in service quality, food safety, team development, and profitability. This position may be assigned specific operational areas and will play a key leadership role in executing the restaurant’s business strategy, maintaining brand standards, and fostering a positive and productive work environment.

• Operational Management: Supervise and manage all aspects of restaurant operations during assigned shifts.
• Maintain and enforce high standards for food quality, cleanliness, sanitation, and speed of service.
• Ensure adherence to all PRIDE systems and operational routines as part of daily operations.
• Assist in implementing and executing the restaurant's business plan as directed by the General Manager.

• Guest
  
  Experience:
  
  Ensure guest service standards are consistently met or exceeded across all areas of the restaurant.
• Promptly and professionally resolve customer concerns, escalating major issues to the General Manager as appropriate.

• Staff Leadership & Development: Recruit, train, and develop hourly employees by conducting orientations, providing ongoing coaching, and administering performance reviews.
• Foster a team culture that encourages accountability, respect, and excellence.
• Support the General Manager in building weekly team schedules to ensure adequate staffing for all shifts.

• Financial & Inventory Management: Support cost control initiatives by monitoring and managing product and labor costs.
• Accurately complete inventory counts, place orders, and oversee cash handling procedures.
• Ensure promotional materials and limited time offers are executed effectively at the point of sale and instore.

• Communication & Reporting: Serve as the acting manager in the absence of the General Manager.
• Communicate all key operational or personnel issues—positive or negative—to the General Manager in a timely and professional manner.
• Collaborate with team leaders to support smooth shift transitions and consistent execution of restaurant objectives.

• Assist in driving restaurant profitability and sales through operational excellence and effective team leadership.
• Uphold all brand standards, company policies, and health and safety guidelines.
• Contribute to a work environment that promotes high employee morale, productivity, and efficiency.
• Perform additional duties as assigned by the General Manager.