General Manager

Overview

When you join Victra, you join the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience by coaching your team to give their best to Every Guest. Every Time. General Managers exceed sales targets while maintaining operational excellence. With our paid training, you will receive tools to embrace and take ownership of your store.

You will develop your Assistant General Manager and help them learn what it means to lead  you thrive in a competitive atmosphere and enjoy helping others grow to their full potential while delivering results, Victra may be the place for you. Apply today!

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration
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• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Provide guidance to drive high-performance results in a fast-paced, solutions-focused sales environment, focusing on optimizing customer and employee experience.
• Act as a mentor for the Assistant General Manager. Complete trainings and attend weekly sales leadership calls.
• Motivate your team to deliver excellent guest interactions and consistently strive to exceed objectives.
• Build, develop, and mentor your sales team.
• Work through teams to teach, coach and follow the sales process with Every Guest Every Time.
• Attract and retain top-caliber employees; be a brand advocate for Victra.
• Provide ongoing sales training and support to exceed sales, retention, quality, and service objectives.
• Engage in sales strategy development to ensure products and services are effectively showcased at the store.
• Ensure store employees meet defined monthly success measurements and complete training on time.
• Develop and implement sales tools and initiatives; maintain store performance including retail inventory compliance.
• Engage in business operations including budgeting, forecasting, analyzing and providing sales reports.
• Identify innovative ways to drive traffic and capitalize on the existing customer base.
• Own guest escalations and provide timely resolutions; clearly communicate company objectives and priorities to team members with timely follow-up.
• Stay up to date with new promotions and ensure guests receive a complete solution to meet current and future needs.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Benefits subject to plan terms and conditions.

From a fun work environment to an inclusive culture and amazing benefits, VNation is about being part of a team that invests in you. More information can be found by contacting our recruiters.

Pay will include a base rate of $15.50 per hour with uncapped earning potential through commissions.

You thrive in a sales environment and enjoy developing and motivating a team. You set high goals, motivate others to reach them, are open to new ideas, relate well to a variety of people, and focus on helping others perform at their best. You know you have succeeded when your team is delivering.

• 1-3 years of experience in a retail sales environment; 2 years in a leadership/supervisory role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Ability to balance multiple priorities in a multifaceted environment
• Set goals, evaluate performance, and develop a high-performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, and peak periods
• At least 18 years of age
• Legally authorized to work in the United States

• Ability to lift ten pounds
• Ability to stand for long periods
• Attend and complete a 4-day New Hire University (NHU) within 2 weeks of start date and a 3-day General Manager University (SMU) within 30 days of NHU
• Various online and computer-based trainings throughout employment

You may be required to take an assessment. If selected to move forward, a recruiter will provide more information about the role.

We are proud to be an equal opportunity employer and celebrate our qualified candidates’ and employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran or military status, or any other status protected by law. Diversity makes us better.