Associate Sales Representative

About the Role

As a Sales Support Specialist at TD SYNNEX, you will play a crucial role in our sales team, ensuring that our customers receive exceptional service and support. This position is perfect for individuals who thrive in a fast‑paced environment and are passionate about building relationships. You will manage inbound and outbound communications, assist with order processing, and contribute to our overall sales goals while fostering a positive customer experience.

• Sales Management :
  Handle inbound and outbound sales calls and emails to provide quotes and process orders for products and services, ensuring that daily and quarterly sales targets are met.
• Order Processing :
  Accurately enter orders and track their status, maintaining clear communication with customers throughout the process.
• Customer Satisfaction :
  Understand the importance of customer satisfaction and actively contribute to enhancing the customer experience from relationship development to issue resolution.
• Issue Resolution :
  Manage the resolution of routine, non‑complex issues with guidance, ensuring timely and effective solutions.
• Product Knowledge :
  Answer customer inquiries regarding pricing, product availability, and shipping or service issues related to orders.
• Training Participation :
  Attend TD SYNNEX and vendor partner training sessions as assigned to enhance your skills and knowledge.
• Engagement Activities :
  Participate in vendor and customer engagement activities outside of standard work hours, embracing the total account ownership concept.
• Professional Representation :
  Represent TD SYNNEX professionally in all interactions with business partners and customers.
• Attendance Standards :
  Meet attendance and punctuality standards, demonstrating reliability and commitment.
• Additional Duties :
  Perform additional duties as assigned to support team objectives.

• Experience :
  Proven ability to multitask and prioritize effectively in a dynamic environment.
• Communication Skills :
  Strong written and verbal communication skills, capable of delivering effective messaging.
• Negotiation Skills :
  Experience in price negotiations and an understanding of a profit‑driven culture.
• Relationship Building :
  Ability to build solid, effective working relationships with colleagues and customers.
• Stress Management :
  Capability to work constructively under pressure and meet deadlines.
• Customer Service :
  Friendly and courteous demeanor when responding to incoming calls and greeting partners.
• Adaptability :
  Willingness to adjust readily to change and adapt as needed.
• Technical Skills :
  Basic proficiency in relevant computer applications, including spreadsheets, word processors, and databases.
• Positive Attitude :
  Maintain a positive outlook in the face of challenges, including criticism or rejection.
• Confidentiality :
  Ability to handle sensitive information with discretion.
• Organizational Skills :
  Strong organizational and time‑management skills, driving tasks to completion.
• Clerical Skills :
  Basic clerical and data entry skills.

• Hours :
  Occasional non‑standard hours or overtime may be required based on business needs.
• Environment :
  Professional office environment that fosters collaboration and innovation.

• Education :
  Associate degree or high school diploma/GED with at least 1 year of relevant experience.

• Sales Experience :
  Current affiliation within a sales organization is preferred.
• Higher Education :
  Bachelor’s Degree in a business or IT discipline is preferred.
• Technical Proficiency :
  Proficient in Microsoft Office Suite.

Key Skills

Customer Satisfaction, Negotiation, Order Management, Price Quotes, Problem Resolution, Relationship Building, Technical skills

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on‑demand courses.
• Elevate Your Personal Well‑Being: Boost your financial, physical, and mental well‑being through seminars, events, and…