Customer Service Specialist

Job Location:

REXBURG,

Salary Range: $15.00 - $18.00 hourly.

We are seeking a Customer Service Specialist to assist customers with their projects. The role follows a three-level training certification process that can be completed in 5-7 months. The training program provides foundational learning about our business, industry, products, services, systems, and processes.

• Understand customer needs and deliver the required projects.
• Act as an expert with the MIS, entering orders quickly and correctly.
• Build and maintain strong relationships with existing clients or customers.
• Ensure that customer needs and expectations are met or exceeded.
• Conduct research to identify potential customers and generate sales leads.
• Contact potential customers via phone, email, or online chat to introduce products or services and close sales.
• Help develop and implement account strategies and plans to maximize revenue and profitability from existing accounts.
• Provide exceptional customer service and support, answering questions and resolving issues promptly and professionally.
• Work collaboratively with the sales team to develop and implement sales strategies and tactics.
• Maintain accurate and up-to-date customer information and sales data in the company's CRM system.
• Stay up to date with industry trends and product knowledge to effectively communicate product features and benefits.
• Meet or exceed monthly sales targets.
• Collaborate with other departments such as marketing and customer service to ensure a seamless customer experience.
• Continuously evaluate and improve sales processes to increase productivity and efficiency.
• Assist with site surveys.
• Assist with the development and maintenance of client relationships.

• Excellent written and verbal communication skills.
• Ability to learn and become an expert in the ordering platform in use.
• Ability to solve problems and be solutions-oriented.
• Highly detailed with strong organizational and time management skills.
• Understanding of computer software, especially CRM systems and sales software.
• Professional customer service demeanor.
• Very reliable with good work ethic and excellent attendance record.
• Highly responsive to customer needs.
• Ability to create and maintain customer relationships.
• Motivation to grow a career with our organization.

• Obtaining information from all relevant sources.
• Can-do attitude – willingness to be taught and learn new things.
• Communication with supervisors, peers, or subordinates by telephone, email, or in person.
• Team playing with sales team and company locations.

Onsite – Full Time position. Hourly plus bonus program paid out monthly when sales levels are achieved.

Hours:

8:30 am – 5:30 pm Monday through Friday.

• Health Insurance
• Dental and Vision Insurance
• 401(k) Retirement Account Matching
• Flexible Spending Account
• Several Supplemental Plans
• Tele Health
• Employee Discount
• Paid Time Off
• Holiday Schedule including your Birthday
• Planet Fitness Program