Administrative Professional

Job Title

Administrative Professional  (260001K6)

Ohio Department of Commerce

Katy Zappia, katy.zappiao.gov or

Commerce Tussing Road 6606, Tussing Road, Reynoldsburg 43068 Ohio, Franklin County

Full-time, 8:00 AM - 5:00 PM

Pay Range Step 1: $25.77

OCSEA

Administrative Support/Services

Mission:
Promote prosperity by protecting what matters most. The Ohio Department of Commerce serves as the state’s chief regulator, ensuring compliance through proactive outreach, education, and customer‑focused service across industries such as real estate, banking, firefighting, construction, cannabis, and more.

• Inclusive
• Motivated
• Proactive
• Accountable
• Customer‑Focused
• Teamwork

The Division of Real Estate & Professional Licensing seeks an Administrative Professional 3 (AP
3) on the Licensing team. The AP 3 will perform the following duties:

• Review and process applications, verify applicants meet standards, and provide recommendations.
• Ensure applicant experience meets criteria for appropriate license or certification under state and federal rules.
• Process necessary paperwork and recommend resolution of deficiencies.
• Respond to difficult inquiries and escalated communications via phone, email, or in‑person.
• Lead routine training and new‑hire training.
• Research, analyze materials, provide technical information, and advise superiors to aid decision making.
• Assist in developing new procedures related to licensing policy.
• Serve as liaison between division and testing vendor.

Enjoy competitive benefits for eligible full‑time employees, including medical coverage, dental and vision, paid leave, holiday pay, childcare benefits, and retirement options. See the Total Rewards website for full details.

• 30 months experience or training in secretarial/administrative professional field.
• Or completion of associate core coursework in secretarial science or business office applications with 12 months experience.
• Or 12 months experience as Administrative Professional 2, 16872.
• Or equivalent minimum class qualifications as noted above.

Applications must indicate how the applicant meets the minimum qualification. Provide unofficial transcripts if qualification is through education. Include supporting information for supplemental questions. Do not use “see resume” as a substitution.

All selected candidates will undergo a criminal background check and additional investigative reviews.

Ohio is a Disability Inclusion State and strives to be a model employer for individuals with disabilities. The State of Ohio is committed to providing access and reasonable accommodation in accordance with the ADA and other applicable laws.

The State of Ohio prohibits recreational marijuana use and is a drug‑free workplace under the State of Ohio Drug‑Free Workplace Policy.