Senior Financial Analyst, Customer Care Operations Operations

Senior Financial Analyst, Customer Care Operations

Lead budgeting, forecasting, and performance analysis for Victoria's Secret Customer Care Operations.

Location: Reynoldsburg, Ohio, United States

Compensation: $84, USD / year

Job Tags: Operations

Brand:
Victoria's Secret

Location Type:
Hybrid

Job Area:
Finance

Employment Type:

Full-time

Your Role

The Senior Financial Analyst (SFA) is responsible for the budgeting, forecasting, and actualization of Customer Care Services financials (contacts, sales, and expenses) as well as for supporting broader Digital Operations. This role will work closely with CCS and Digital Operational partners and will support and lead analysis around financial performance reviews, business cases, and labor planning initiatives.

Why You Belong Here

At Victoria's Secret & Co, you'll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You'll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you'll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Your Impact

• Own Customer Care Center financials/P&L and lead the weekly/monthly reporting of key operational metrics and financial performance
• Prepare variance and long-term trend analyses to identify opportunities and provide fact-based recommendations
• Develop financial models and reports that are dynamic and accurate while clearly presenting key assumptions and findings to executive leadership
• Display strong communication skills and high levels of agility, with the ability to meet deadlines and multi-task in a fast-paced environment
• Interact confidently with peers, business partners, and leaders, including being comfortable influencing others and leading discussions/presentations
• Develop strong cross functional partnerships and provide excellent customer service
• Leverage analytical skills to develop business insights; identify and independently solve business problems

Minimum Salary: $84,200.00 Maximum Salary: $

VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.

Your Experience

• Bachelor's degree in finance, accounting, or related field; MBA or other advanced degree a plus
• 3-5 years of financial experience
• Experience in retail or apparel manufacturing environment a plus
• Excellent verbal and written communication skills
• Ability to think analytically and creatively while working in a dynamic, fast changing environment
• Demonstrated initiative and drive to achieve results
• Ability to work with various levels of management throughout the organization
• Advanced PC skills including Excel, Access and Power Point

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:
California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.