Benefits Relationship Consultant II

Careers at The Christian and Missionary Alliance National Office

Current employment opportunities at the National Office are posted here as they become available.

The Christian and Missionary Alliance (C&MA) is seeking an experienced Benefits and Relationship Consultant. This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the Executive Director for Alliance Benefits and is responsible for developing and maintaining relationships with C&MA churches and supporting organizations by providing expert consultation, service, and education on health and retirement benefits.

The position drives employer participation, enrollment, growth, and retention while supporting plan administration, compliance, process improvement, and participant engagement. In the performance of these duties, this position will support the overall mission of the C&MA as described below.

Benefit Sales & Relationship Management

Manage CRM records, client activity, and pipeline visibility, ensuring data accuracy, tracking engagement, supporting reporting, and driving process improvements

Drive employer participation, enrollment, and long-term retention

• Develop and execute business development strategies to generate new employer relationships, expand adoption of health and retirement plans, and achieve annual growth objectives through conference attendance, referrals, and proactive prospecting
• Assess employer benefit needs, evaluate existing health and retirement programs, and recommend plan solutions that align with needs
• Manage the full health and retirement plan lifecycle, including sales presentations, employer onboarding, church enrollment, account management, retention initiatives, and cross-selling opportunities
• Consult and service churches and affiliated organizations on health and retirement plans, serving as a trusted advisor
• Serve as a subject matter expert on health and retirement plans, providing consultative guidance on plan features, enrollment processes, benefits options, housing allowance, and program advantages
• Deliver exceptional service by resolving inquiries, researching issues, and addressing health and retirement plan concerns
• Educate and engage participants through orientations, seminars, and benefits education sessions that promote understanding and participation in health and retirement plans
• Represent health and retirement benefit programs at organizational events, answering questions, providing individualized support, and fostering ongoing plan engagement
• Processes employer and participant plan changes for health and retirement, including new employer setup, church enrollments and terminations
• Serve as backup and escalation point for 403(b) contribution processes, including data review, compliance monitoring, employer billing, and provider uploads
• Maintains health and retirement plan documentation, including adoption agreements and salary reduction agreements
• Ensure benefits administration activities comply with HIPAA, ACA, ERISA, IRS regulations, plan provisions, internal procedures, and organizational policies
• Continuously assess and improve benefits administration processes to increase efficiency, strengthen compliance, and improve the participant’s experience
• Support special projects, process improvement initiatives, and cross-training efforts to enhance operational effectiveness including performing additional duties as assigned

The Christian and Missionary Alliance (The Alliance, the C&MA) was birthed in 1887 from a vision of Pastor

A.

B. Simpson in New York City, who became heartbroken over the plight of the homeless, the immigrant, and the marginalized. Today, we share his passion to offer tangible help and lasting hope to the world’s…