Customer Experience Banker

Responsibilities

• Providing excellent customer service and effectively resolving customer issues
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow‑up program, outbound calling, and sourcing referrals from customers and partners
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership
• Adhering to all operational, security, risk and regulatory policies and procedures
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation

• High School Diploma or GED
• Minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree
• 1 year or more in customer service in banking, financial services or goal‑driven retail sales
• Cash handling skills
• Comfort with technology such as mobile services and online banking services

• High School Diploma
• GED
• Bachelor's Degree