Help Desk Technician

Are you ready to take the next step in your IT career with a company that values teamwork, continuous learning, and professional growth? At Keytel Systems, we take pride in delivering exceptional outsourced IT services while fostering a friendly, collaborative culture where people are empowered to succeed. We're looking for an L1/L2 Help Desk Technician to join our team in Reynoldsburg, OH.

When our clients have IT issues, you're the person who gets them back to work. Every ticket you resolve helps businesses stay productive while giving you exposure to a wide variety of technologies, industries, and real-world challenges. At Keytel, you'll be supported by an experienced team that invests in your growth and provides opportunities to advance your IT career.

• Troubleshoot PC hardware, operating systems, and network issues
• Diagnose and resolve common hardware and software problems
• Use backup and recovery tools and perform basic firewall administration
• Troubleshoot basic networking hardware and protocols
• Manage client requests using CRM and ticketing systems
• Monday-Friday schedule, 8:00 AM-5:00 PM

• Strong interpersonal skills, a positive attitude, and the ability to adapt quickly in a fast‑paced service environment
• A commitment to delivering exceptional customer service
• Strong organizational skills and attention to detail
  
  Willingness to learn new technologies and expand your skill set
• 1‑3 years of hands‑on PC support experience
• Microsoft 365 (Office 365) experience
• General knowledge of PC hardware, cloud services, networking, and business applications

• $22–$25/hour, based on experience
• Health insurance, retirement plan, PTO, and performance bonus
• Tuition reimbursement and professional development assistance

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