IT Adoption Specialist

Position Summary

The Christian and Missionary Alliance C&MA is seeking an IT Adoption Specialist This is a full time position located in Reynoldsburg Ohio Reporting to the Director of IT Services the IT Adoption Specialist is responsible for driving the effective use and adoption of core technology tools across The Christian and Missionary Alliance This role bridges the gap between the technology provided by IT and the day to day work of Areas of Ministry AOMs and staff The specialist ensures that technology tools are configured to support real world workflows equips staff with the knowledge and confidence to use them effectively and helps the organization realize the full value of its technology investments In the performance of these responsibilities this position will support the overall mission of the C&MA as described below

Training Design and Delivery Design develop and deliver training programs for core IT tools including onboard training for new staff role specific training refresher training and rollout training for new tools or features

Build and maintain training materials in multiple formats live sessions recorded modules written guides quick reference materials appropriate for the diverse needs of National Office staff Alliance Missions workers and other ministry contexts

Schedule and deliver training on a cadence that supports organizational priorities and AOM needs

Tool Configuration and Workflow Support Work with each AOM to understand their workflows and translate those workflows into appropriate configurations of core platforms Click Up spaces SharePoint structures MS Teams M365 settings etc Maintain configuration standards that allow each AOM to work the way they need to while maintaining platforms that support cross AOM collaboration and reporting

Serve as the day to day administrator for core IT supported tools handling configuration changes user provisioning within tools and lifecycle management

Adoption Tracking and Continuous Improvement Define track and report on adoption metrics for core tools active usage feature utilization training completion user satisfaction

Identify adoption gaps and partner with AOM leaders to address them

Use adoption data to inform ongoing training priorities configuration changes and tool stewardship decisions

Migration and Change Support Lead the user facing components of migrations from legacy tools to new core platforms

Build migration plans communicate timelines train users on the new state and partner with AOM leaders to drive participation

Support sun setting of retired tools with appropriate user offboarding and knowledge preservation

Reporting and Insights Support Train end users on how to access interpret and use organizational reports and dashboards

Coordinate with the Software Engineering team and other IT stakeholders on report related requests and improvements

Partnership and Stakeholder Engagement Build and maintain relationships with AOM leaders and identified champions to ensure training and adoption efforts are coordinated and effective

Serve as a trusted point of contact for AOM staff seeking guidance on core tools

Partner with the broader IT team IT Services Software Engineering and Infrastructure & Security to ensure adoption considerations are part of major technology decisions

The Christian and Missionary Alliance The Alliance the C&MA was birthed in 1887 from a vision of Pastor A B Simpson in New York City who became heartbroken over the plight of the homeless the immigrant and the marginalized Today we share his passion to offer tangible help and lasting hope to the worlds neediest people We believe that from the beginning of time God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it Through over 1900 churches in the United States and nearly 700 workers in 70 countries we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate…