Customer Service Associate

BIG LOTS 3026
Big Lots 3026
6300 E Livingston Ave
Reynoldsburg, OH 43068, USA

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

• Provide customer engagement in a positive and approachable manner.
• Assist in maintaining a clean, well‑stocked store for customers during their shopping experience.
• Help unload merchandise from delivery trucks, organize merchandise, and transport merchandise from stockroom to sales floor.
• Independently stock shelves and recover merchandise in the store.
• Accurately handle customer funds and process transactions using the POS system.
• Remain constantly aware of customer activity to ensure a safe and secure shopping environment.
• Perform all other duties as assigned to maintain an effective and profitable store operation.

• Prefer completion of high school or equivalent.

• Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

• Ability to regularly lift up to 50 lbs. from floor level to above shoulder height.
• Must be able to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

• Ability to work a flexible schedule including days, evenings, weekends and holidays.

• Customer Focus
• Developing Potential
• Results Driven
• Strong Organizational Skills
• Communication Skills
• Problem Solving / Decision Making
• Job Knowledge and Relationship Management

• Retail store environment where extended periods of standing are required.
• Retail store stockroom environment subject to fluctuations in temperature.
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, including evenings and weekends.
• Occasional use of ladders required.

• Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization.
• Growth Opportunities – Inspired to perform well by the chance to take on more responsibility.
• Goal Completion – Inspired to perform well by the completion of tasks.
• Self‑Starter – Inspired to perform without outside help.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the "Know Your Rights" notice from the Department of Labor.